Business

Creative Agency Account Manager Podcast

by Jenny Plant - Account Management Skills Ltd

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Latest episodes

How AI Is changing what clients need from agencies, with Zaynab Zubair

October 14, 2026 · 49 min

Welcome to Episode 174. This episode is particularly useful if you're wondering how your clients are really adopting AI, and what that means for the future value of agencies. I'm chatting with Zaynab Zubair, a digital change and adoption…
The Lessons Behind Three Agency Exits, with Dominic Marchant

September 28, 2026 · 1 hr 6 min

Welcome to Episode 173. This episode will be genuinely useful if you're an agency owner thinking about how you'll eventually sell your business, or wondering whether AI is actually giving your agency an edge or just helping you do things…
The Agentic Account Manager: Turning AI into Client Growth, with Roy Murphy

September 16, 2026 · 58 min

Welcome to Episode 172. AI in agencies has moved on significantly from simply experimenting with ChatGPT and saving a bit of time. My guest is Roy Murphy, Co-founder at G3NR8 - AI innovator for brands including Samsung, Arsenal, and…
AI in MedComms: Are Agencies Ready for Audit, Pricing and Client Scrutiny? with Duncan Arbour

September 2, 2026 · 1 hr 11 min

Welcome to episode 171. I’m joined by Duncan Arbour, Head of AI Innovation in the Kinetic team at Syneos Health. Duncan has spent a decade in innovation roles in healthcare communications at Syneos Health, first as an evangelist for AI…
How Agencies Can Make Design Matter More to Clients, with John Gleason

August 19, 2026 · 1 hr 0 min

Welcome to Episode 170. This is a fascinating one if you work in or with design agencies, or if you’ve ever wondered why brilliant creative work doesn’t always get the influence it deserves inside client organisations. I chatted with John…

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How Agencies Can Stay Legally Safe with AI, with Sharon Toerek

August 5, 2026 · 51 min

Welcome to episode 169. This episode is going to be timely if you’re currently trying to work out how to navigate using AI legally. I'm chatting with Sharon Toerek, Founder of Toerek Law (doing business in the agency world as Legal +…
What’s Next for Account and Project Management?, with Brett Harned

July 22, 2026 · 58 min

Welcome to episode 168. This one is a little different because I’m joined by my AM:PM event co-host, Brett Harned. On 29th & 30th September, Brett and I are bringing agency owners, account managers, project managers and operations…
Brains Before Bots: How Agencies Can Use AI Without Losing Their Edge, with Michael MacDonald

July 3, 2026 · 1 hr 17 min

Welcome to episode 167. This conversation is all about how agencies can get smarter, safer and more intentional about using AI. I'm chatting with Michael MacDonald, Founder of Brains Before Bots which helps independent agency founders get…
How to solve the profit visibility problem in your agency, with Anna Appleton-Claydon & Alfie Wenegieme

June 24, 2026 · 58 min

Welcome to episode 166. This conversation is going to be particularly interesting for you if you’re an agency owner struggling with spreadsheets, disconnected systems and lack of visibility over pricing, profitability or…
How to become know for your thinking and turn into account growth, with Phil Blackmore

June 10, 2026 · 47 min

Welcome to episode 165. This episode will be particularly useful to you if you’re an agency owner or account manager who wants to move your client conversation away from execution and further upstream into strategy, ideas and…
Why agencies must redesign their value model, with Brian Kessman

May 27, 2026 · 46 min

Welcome to episode 164. This episode is going to be particularly useful if you’re thinking about how agencies can stay profitable and relevant as AI reshapes the way work is delivered and valued. Brian Kessman, Founder and Principal…
The Embedded Agency model: A different way to support clients, with Neil Follett

May 13, 2026 · 52 min

Welcome to episode 163. If you’ve been thinking about how the agency business model is evolving, and what clients are looking for from their agency partners now, this conversation might spark some ideas about how to work with clients…

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About the show

This podcast is for you if you are managing day to day client relationships in a creative agency. The aim of the podcast is to share insights and tips to help you add more value to the client's business, strengthen your relationships with your clients, develop your skills in account management and grow your agency's business.