Potty Talk - The Podcast for Plumbing Business Owners
About the show
Latest episodes
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5 Ways to Make More Money Today
August 31, 2026 · 12 minMost plumbing business owners don't have a revenue problem — they have a cash flow problem hiding under three separate issues: undercharging, no visibility, and zero cash management. In this video Richard walks through the full 5-Move Cash…
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Matt & Mandie Jaramillo: From New Construction Rat Race to Freedom
August 24, 2026 · 29 minMatt & Mandy Jaramillo of Sunrise Plumbing (Knoxville, TN) share how they escaped the new construction grind and built a true plumbing power couple partnership — growing from just the two of them to a team of five in a little over a year.
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The 4 Systems Every Plumbing Business Needs
August 17, 2026 · 11 minIf you run a plumbing company and every decision, every price, every schedule, every hire still runs through you — you don't own a plumbing business, you own a job. In this video Richard breaks down the 4 systems every plumbing business…
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From one truck to a multi-million dollar plumbing company
August 10, 2026 · 47 minCelebrating our 500th episode with Craig & Elizabeth Faulks, the very first members of the Million Dollar Plumber Success Academy! Hear how they grew Jack and Jill Plumbing from a single pickup truck into a multi-million dollar business…
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3 Things Your Plumbing Business Needs to Survive
July 27, 2026 · 9 minMost plumbers waste their first few years making the same expensive mistakes — underpricing, chasing the wrong customers, and trying to run everything from memory. In this video I walk through exactly what I would do if I were starting my…
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How To Build A Plumbing Team You Don't Have To Babysit
July 13, 2026 · 5 minMost plumbing business owners say they can't find good techs — but after 40 years in this industry, the real problem isn't a shortage of plumbers. It's a shortage of plumbing companies worth working for. In this video I cover exactly how…
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How To Train Your Techs To Sell Without Selling
July 6, 2026 · 35 minMost plumbing business owners leave thousands on the table every month because their techs are trained to fix the call, not serve the customer. In this episode Richard and Laura break down how to train techs to raise your average ticket…
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4 Things Every Plumbing Call Needs to Book the Job
June 29, 2026 · 4 minMost plumbing businesses don't have a lead problem — they have a phone problem. In this video I walk through the 4-part call framework I used to close nearly every inbound plumbing call: controlling the conversation, building trust fast…