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Clickthrough: A Total User Experience Podcast
by Government Technology Insider
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About the show
Listen to insights from Maximus experts and guests in technology and customer experience to learn strategies for how to optimize federal service delivery from government to you.
Latest episodes
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Unlocking the Power of AI at Scale: Advice for Federal Healthcare IT leaders
January 28, 2026 · 25 minToday, federal healthcare agencies face many of the same pressures as private sector healthcare providers including more patients needing care, skyrocketing costs, heightened expectations surrounding the patient and beneficiary experience…
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Digital Transformation for the Defense Community: Part 1
January 21, 2026 · 22 minThe Defense community has always been on the cutting edge of technology adoption and deployment. From Defense Advanced Research Projects Agency’s (DARPA) role in laying the groundwork for the Internet, to the investments that developed…
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Caring for Veterans Starts with Supporting the Caregiver Lead in Building a Better Caregiver Experience
October 30, 2025 · 26 minCaring for veterans is a job that for the most part falls to family members who, until the moment they start caregiving, have had no prior experience. As well as the physical act of caregiving, these family members suddenly need to become…
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Reshaping Government Service Delivery with Agentic AI: Experts Share Their Insights
September 10, 2025 · 15 minGenerative AI has quickly become fundamental to this next generation of service delivery excellence, and now, the next generation of AI, agentic AI, is poised to help agencies further refine their service delivery capabilities. In this new…
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Inside the Innovation: How Hackathons Are Reshaping Government + Defense Collaboration
July 15, 2025 · 20 minWhat do hackathons have to do with national defense? More than you might think. In this episode, we sit down with Dr. Arun Seraphin of NDIA’s Emerging Technologies Institute and Derrick Pledger of Maximus to explore how hackathons are…