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Clickthrough: A Total User Experience Podcast
by Government Technology Insider
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Latest episodes
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The AI Assist: How Artificial Intelligence is Helping Agencies Modernize Service Delivery
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Pathways to Modernizing Citizen Engagement: The Role of AI
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Data, Design and the Road Ahead: Part 2 of the Digital Transformation for Defense
January 28, 2026 · 21 minIn the first part of our podcast on digital transformation trends for the defense community, Donna Settle, Vice President, Federal Defense for Maximus, former Acting CIO for the Department of Defense, Reserve Brigadier General (Ret.)…
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Unlocking the Power of AI at Scale: Advice for Federal Healthcare IT leaders
January 28, 2026 · 25 minToday, federal healthcare agencies face many of the same pressures as private sector healthcare providers including more patients needing care, skyrocketing costs, heightened expectations surrounding the patient and beneficiary experience…
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Digital Transformation for the Defense Community: Part 1
January 21, 2026 · 22 minThe Defense community has always been on the cutting edge of technology adoption and deployment. From Defense Advanced Research Projects Agency’s (DARPA) role in laying the groundwork for the Internet, to the investments that developed…
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Caring for Veterans Starts with Supporting the Caregiver Lead in Building a Better Caregiver Experience
October 30, 2025 · 26 minCaring for veterans is a job that for the most part falls to family members who, until the moment they start caregiving, have had no prior experience. As well as the physical act of caregiving, these family members suddenly need to become…
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Reshaping Government Service Delivery with Agentic AI: Experts Share Their Insights
September 10, 2025 · 15 minGenerative AI has quickly become fundamental to this next generation of service delivery excellence, and now, the next generation of AI, agentic AI, is poised to help agencies further refine their service delivery capabilities. In this new…
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Inside the Innovation: How Hackathons Are Reshaping Government + Defense Collaboration
July 15, 2025 · 20 minWhat do hackathons have to do with national defense? More than you might think. In this episode, we sit down with Dr. Arun Seraphin of NDIA’s Emerging Technologies Institute and Derrick Pledger of Maximus to explore how hackathons are…
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Innovations in Federal Digital Health Transform Customer Experience and Service Delivery
June 26, 2025 · 41 minIn this episode of the Clickthrough podcast, host, Hillary Fredrick is joined by Jonathan Shapland, who is Senior Director of Technology at Maximus and Cathy Muha, Senior Director of the Customer Experience Accelerator at Maximus, to learn…
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AI, Insight, and Innovation: The Future of Government Service Delivery
June 9, 2025 · 34 minIn the third episode of Season 2 of Clickthrough, host Hillary Fredrick is joined by MaryAnn Monroe, Vice President of the Maximus CX Accelerator, and Mike Kuentz, Principal Solutions Architect, to unpack the promise – and the pressure of…
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Agentic AI is Poised to Drive Government Efficiency in 2025
March 20, 2025 · 33 minThere’s no doubt about it, 2025 is the Year of AI for the federal government. From predictive AI to generative AI there are so many examples of how AI can help federal agencies and workers be more efficient. But have you heard of Agentic…
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Department of Defense Increases Investment in Patient Centric Modernization
January 16, 2025 · 13 minInvestments in constituent experiences (CX) are a key part of agency modernization strategies today across the federal government. But while most of these CX investments are directed towards external end users of agency services, the…
About the show
Listen to insights from Maximus experts and guests in technology and customer experience to learn strategies for how to optimize federal service delivery from government to you.