Clickthrough: A Total User Experience Podcast

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About the show

Latest episodes

• The AI Assist: How Artificial Intelligence is Helping Agencies Modernize Service Delivery

  March 5, 2026 · 19 min

  Yesterday, we shared part one of our new Clickthrough podcast. Guests, Mike Raker, CTO of Maximus and Jason Schick, Vice President of US Public Sector at Genesys focused on how citizen expectations about service delivery are changing and…

• Pathways to Modernizing Citizen Engagement: The Role of AI

  March 3, 2026 · 19 min

  Federal government agencies have found themselves in the middle of a service delivery revolution driven by generational change and fueled by the power of AI-enabled technology. Long gone are the days when citizens were content to walk into…

• Data, Design and the Road Ahead: Part 2 of the Digital Transformation for Defense

  January 28, 2026 · 21 min

  In the first part of our podcast on digital transformation trends for the defense community, Donna Settle, Vice President, Federal Defense for Maximus, former Acting CIO for the Department of Defense, Reserve Brigadier General (Ret.)…

• Unlocking the Power of AI at Scale: Advice for Federal Healthcare IT leaders

  January 28, 2026 · 25 min

  Today, federal healthcare agencies face many of the same pressures as private sector healthcare providers including more patients needing care, skyrocketing costs, heightened expectations surrounding the patient and beneficiary experience…

• Digital Transformation for the Defense Community: Part 1

  January 21, 2026 · 22 min

  The Defense community has always been on the cutting edge of technology adoption and deployment. From Defense Advanced Research Projects Agency’s (DARPA) role in laying the groundwork for the Internet, to the investments that developed…

• Caring for Veterans Starts with Supporting the Caregiver Lead in Building a Better Caregiver Experience

  October 30, 2025 · 26 min

  Caring for veterans is a job that for the most part falls to family members who, until the moment they start caregiving, have had no prior experience. As well as the physical act of caregiving, these family members suddenly need to become…

• Reshaping Government Service Delivery with Agentic AI: Experts Share Their Insights

  September 10, 2025 · 15 min

  Generative AI has quickly become fundamental to this next generation of service delivery excellence, and now, the next generation of AI, agentic AI, is poised to help agencies further refine their service delivery capabilities. In this new…

• Inside the Innovation: How Hackathons Are Reshaping Government + Defense Collaboration

  July 15, 2025 · 20 min

  What do hackathons have to do with national defense? More than you might think. In this episode, we sit down with Dr. Arun Seraphin of NDIA’s Emerging Technologies Institute and Derrick Pledger of Maximus to explore how hackathons are…