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The Practice Playbook Podcast with Susan Guthrie
by Susan E. Guthrie LLC
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Latest episodes
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When Clients Ask ChatGPT Who to Hire, Will It Recommend YOU? With Erica Glessing on the Practice Playbook Podcast #477
October 22, 2026 · 52 minWhen someone asks AI to recommend a professional with your expertise, does your name come up? More and more, attorneys looking for a mediator for a complex commercial dispute, business owners searching for an arbitrator, and potential…
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Great Mediator. Struggling Practice? Here’s What You’re Missing with Natalie Armstrong-Motin on the Practice Playbook Podcast #476
October 8, 2026 · 1 hr 13 minYou can be an excellent professional, mediator, or lawyer and still struggle to build a successful practice. It may be one of the most frustrating truths about these professions, because knowing how to carry out your craft and knowing how…
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Stop Growing a Practice You Secretly Want to Escape with Susan E. Guthrie on The Practice Playbook Podcast #475
September 24, 2026 · 58 minGrowth is not always the next right move. Sometimes more clients or more visibility are not what you are actually looking for. In fact, perhaps you'd actually want less of them. When a practice feels off, the instinct is often to reach…
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Your Fees May Be Building a Practice You Don't Want with Susan E. Guthrie on the Practice Playbook Podcast #474
September 10, 2026 · 57 minYour fees are not just how you get paid. They may be quietly building the practice you are trying to escape. Every fee structure creates consequences. Hourly billing, flat fees, subscriptions, packages, phased fees, and hybrid models do…
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The Invisible Rules Running Your Practice on The Practice Playbook Podcast #473
August 27, 2026 · 29 min"That's the way we've always done it" might be the most expensive phrase in your practice, even when you never say it out loud. Susan Guthrie explores the practice rules professionals follow without ever consciously choosing them, from…
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A Full Calendar Is Not a Business Plan with Susan Guthrie on the Practice Playbook Podcast #472
August 13, 2026 · 17 minA full calendar can feel like proof that a practice is working. The phone rings, the referrals come in, the consultation requests land in the inbox, and from the outside, that looks like success. But inside the practice, a full calendar…
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Is Your Practice Working for Everyone but You? on the Practice Playbook Podcast #471
July 30, 2026 · 38 minHave you ever looked at your practice and thought, this should feel better than it does? Not because you hate the work. Not because you're bad at it. In fact, the opposite is often true: you may be very good at the work, you may care…
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From Startup to Anthropic: How Descrybe Is Changing Professional Practice on the Practice Playbook Podcast #570
July 16, 2026 · 54 minAI in the legal world is often met with fear instead of curiosity, but Susan Guthrie has a different take: used with the right skepticism, it doesn't replace professional judgment, it frees practitioners to use more of it. That shift is…
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The Two Words Sabotaging the Practice You Actually Want with Stephen Seckler on The Practice Playbook Podcast #569
July 2, 2026 · 55 minThere are two words that can make you excellent at your work and quietly sabotage the practice you actually want, and most professionals say them without noticing. A colleague floats an idea, and before they finish the sentence, you are…
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Why the Best Business Relationships Have Nothing to Do with Business with Philip Fornaro on the Practice Playbook Podcast #568
June 25, 2026 · 1 hr 1 minThe best business relationships have nothing to do with business. Not at the start, not in the room, not over coffee or at a conference. Phil Fornaro, attorney and podcast host, calls what he has built relationship capital, and with a…
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Your Client Already Knows You Use AI. Now They Want to Talk About the Bill with the Subscription Attorney, Mathew Kerbis on the Practice Playbook Podcast #567
June 18, 2026 · 55 minThis episode is about what happens to legal and dispute resolution pricing when AI does in twenty minutes what used to take a full day, and why the subscription billing model may be the answer. Clients know their lawyers are using AI, and…
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Hired Before Hello: How Legal and DR Professionals Use Podcasting to Win Clients with Dennis Meador #566
June 11, 2026 · 1 hr 8 minImagine a potential client calling your office for a consultation, and before you can even finish saying hello, they say, "I've been following your podcast for two years. You are already my professional. I just came to meet you." That is…
About the show
The Practice Playbook Podcast helps lawyers, mediators, arbitrators, and dispute resolution professionals build practices by design, not by default.
Hosted by Susan E. Guthrie, attorney, mediator, Past Chair of the ABA Section of Dispute Resolution, and author of the #1 best-selling Practice Playbook Series, the show explores Intentional Practice Design™: the strategies, systems, and mindset shifts that help professionals create smarter, more profitable, more sustainable practices that reflect who they are, how they serve, and the life they want to lead.
Through candid conversations, practical solo episodes, and real-world guidance, Susan brings her decades of experience in law, mediation, legal technology, AI, thought leadership, and practice-building consulting to topics including pricing, positioning, client experience, visibility, AI integration, business models, and professional growth.
Every episode comes with a free downloadable resource designed to help you implement the strategy and insights from the episode in your own practice. For professionals who want deeper support, Susan also leads The Practice Accelerator, a monthly membership program that provides ongoing guidance, resources, and community for building a stronger, more intentional practice.
This is not just a podcast to listen to. It is part of a practical support system for moving from insight to implementation, one intentional decision at a time.