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The Civil Service World Podcast

by Civil Service World

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Latest episodes

It's Personal: How Aberdeen is reimagining public services

October 9, 2026 · 33 min

In the latest episode of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes great public services in the digital era. This time they are in Aberdeen, where Jo grew up, to…
Crocodiles, missile alerts, and a search for the future of government: In conversation with Derek Alton

September 25, 2026 · 30 min

In February, former public servant Derek Alton joined us just before he set off on a year-long journey around the world. Since then, he's been to 13 countries and more than 20 cities, looking for the people driving change in government. In…
It's Personal: When Actors Do What PowerPoint Can't

July 20, 2026 · 21 min

This episode of It's Personal has a slightly different feel: Jess hands the mic to co-host Jo, who doubled up as a roving reporter at KPMG's Citizen Experience Excellence report launch – an immersive night of theatre, citizen testimony and…
It’s Personal: How do you make tax feel less taxing?

July 6, 2026 · 35 min

What does great citizen experience look like at scale? In this episode of It’s Personal, Claire Walsh and John Swift from HMRC’s Customer Experience Directorate join Jess and Jo to explore how the department is learning from industry and…
The UK's strategy gap, and how to fill it: In conversation with Catherine Day

June 12, 2026 · 35 min

Catherine Day spent 25 years as a civil servant, including a posting as the UK's spokesperson in Iran and senior posts in No.10, Cabinet Office and the FCDO advising ministers and senior officials on national strategy, security and…

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It’s Personal: How AI is Transforming NHS Diagnostics

June 5, 2026 · 28 min

In the latest episode of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes great public services in the digital era. One in three chest X-rays in the NHS is now reviewed…
In conversation: How can we protect frontline civil servants from being abused?

May 14, 2026 · 22 min

As cross-sector research shows rising levels of abuse towards customer-facing staff, this episode explores how one of government’s largest operational departments is protecting its frontline officials – while also improving services for…
It's Personal: How does it feel to live in one of the UK's smartest cities?

April 30, 2026 · 39 min

In the latest episode of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes great public services in the digital era. Sunderland was named the UK's smartest city in 2024…
Procurement as a launchpad for growth: In conversation with Rikesh Shah

April 9, 2026 · 21 min

The government spends nearly £430 billion a year on public procurement, or around 15% of GDP. In this episode Suzannah Brecknell speaks to Rikesh Shah, chair of the Innovation Procurement Empowerment Centre, about how government can use…
What can government do differently to rewire growth? In conversation with Alan Welby

March 26, 2026 · 24 min

The Chancellor has said she wants to build an active and strategic state that drives investment-led growth across the whole of the UK. But is the wiring in place to make that happen? In this episode, recorded at the Connected Places…
Open government, trust and the fight against populism: In conversation with Kevin Keith

March 20, 2026 · 31 min

From October, the UK takes on the chair of the Open Government Partnership, a global network of over 70 countries committed to more transparent, accountable and participatory government. In this episode Suzannah Brecknell speaks to Kevin…
The rise of Civic Punks: Can rebels fix government?

February 20, 2026 · 32 min

Why is it so hard to do government well – and who’s trying to change that? In this episode Suzannah Brecknell speaks to Derek Alton, founder of Civic Punks and former public servant, about his global quest to find the people who are…