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The Charity Shop Chat
by The Charity Retail Consultancy
Today: #191 in Business, Ireland on our combined chart.
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Ranking history · Japan
No ranking history for this show in Japan over the last 7 days.
Latest episodes
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Billy Farrell: The Loyalty Scheme and How to Build a Future Focused Charity Retail
September 29, 2026 · 50 minIn this episode of The Charity Shop Chat, Mimi and Charlotte are joined by Billy Farrell, Director of Income Generation at Chest Heart & Stroke Scotland, for a conversation about what happens when charity retail starts thinking a little…
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Kat Maclennan: The £0 Shop Refit and How to Transform a Charity Shop Without Spending a Fortune
July 14, 2026 · 45 minIn this episode, visual merchandising expert Kat Maclennan shares practical ways to increase sales through better layouts, stronger stock presentation, improved customer flow and smarter use of existing fixtures, often with little or no…
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Lesley Kennedy and Marie Egerton: Creative Recruitment People Strategy in Charity Retail
July 7, 2026 · 32 minWho's going to run tomorrow's charity shops? The job market is getting tougher, volunteers are harder to find, and succession planning is becoming a priority for more charities. Charlotte Greenwood and special guest host Hannah Weet from…
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Voices From the Charity Retail Conference 2026: Stronger Together
July 1, 2026 · 1 hr 2 minIn this special conference edition of Charity Shop Chat, Charlotte is joined by guest co host Hannah Weet from the Charity Retail Association for a whistle stop tour of this year's CRA Conference. Rather than one guest, this episode…
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CRA Chief Executive Robin Osterley: A Decade of Charity Retail Leadership
June 25, 2026 · 40 minAs Robin Osterley OBE prepares to retire as Chief Executive of the Charity Retail Association, we reflect on a defining chapter in charity retail leadership. In this special episode of Charity Shop Chat, Robin looks back on his years…
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Catriona and Louise: Building a Charity Shop That Puts Community First
June 18, 2026 · 43 minThis week on Charity Shop Chat, we're joined by Catriona from Hope Kitchen and Louise , shop coordinator at Restore, for an inspiring look at what happens when a group of local people in Oban, Scotland come together to rethink what a…
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Julia Edwards and Anna Pashley: The Charity Retail Conference Everyone Will Be Talking About
June 4, 2026 · 47 minThis week on Charity Shop Chat, we're joined by Julia Edwards and Anna Pashley from the Charity Retail Association for a preview of this year's CRA Conference. We discuss the biggest themes shaping charity retail, what delegates can expect…
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Tacha, Hannah and Gareth: Pay What You Feel Initiative and Community Centred Retail
May 20, 2026 · 39 minIn this episode, Charlotte sits down with Tacha, Hannah, and Gareth from Ethical Boutique and the Safe Foundation in Cardiff, to explore how a charity shop can become a genuine hub for its community. From pay what you feel baskets that…
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Jen Graham: Bringing Charity Retail to the Mainstream
May 15, 2026 · 27 minJen Graham, known online as Charity Shop Girl, has built one of the most recognisable voices in charity retail. From viral social media content to appearances on This Morning and her role as an expert on the BBC's Shift the Thrift with…
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Jen Graham: The Woman Behind Charity Shop Girl
May 6, 2026 · 27 minJen Graham, known online as Charity Shop Girl, has turned a lifelong love of second hand shopping into one of the most recognisable voices in charity retail. Through social media and TV appearances, she's introduced thrifting and…
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Lauren Davies: Unexpected Career Paths in Charity Retail
April 28, 2026 · 42 minIn this episode, Mimi and Charlotte sit down with charity retail leader Lauren Davies, to explore the many routes a career in this sector can take. From her work as a shop manager to a role at the forefront of sector innovation, Lauren's…
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Vicki Burnett: Leadership, Legacy and What Comes Next
April 14, 2026 · 55 minCharity retail is built on dedication, leadership and the quiet commitment of people who show up year after year. In this episode of Charity Shop Chat, we’re joined by Vicki Burnett, Senior Consultant at The Charity Retail Consultancy and…
About the show
The Charity Shop Chat is a podcast for anyone who works, volunteers with or simply loves charity retail. Hosted by Charlotte Greenwood and Mimi Cartwright, the show brings together honest conversations with the people who make the sector what it is - people working everyday support our high streets and create real lasting change in the non profit sector. Each episode spotlights stories and teaching from behind the counter; the challenges, the moments that make it all worthwhile, and the realities of working in charity retail today.