Business

The Charity Shop Chat

by The Charity Retail Consultancy

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About the show

The Charity Shop Chat is a podcast for anyone who works, volunteers with or simply loves charity retail. Hosted by Charlotte Greenwood and Mimi Cartwright, the show brings together honest conversations with the people who make the sector what it is - people working everyday support our high streets and create real lasting change in the non profit sector. Each episode spotlights stories and teaching from behind the counter; the challenges, the moments that make it all worthwhile, and the realities of working in charity retail today.

Latest episodes

Billy Farrell: The Loyalty Scheme and How to Build a Future Focused Charity Retail

September 29, 2026 · 50 min

In this episode of The Charity Shop Chat, Mimi and Charlotte are joined by Billy Farrell, Director of Income Generation at Chest Heart & Stroke Scotland, for a conversation about what happens when charity retail starts thinking a little…
Kat Maclennan: The £0 Shop Refit and How to Transform a Charity Shop Without Spending a Fortune

July 14, 2026 · 45 min

In this episode, visual merchandising expert Kat Maclennan shares practical ways to increase sales through better layouts, stronger stock presentation, improved customer flow and smarter use of existing fixtures, often with little or no…
Lesley Kennedy and Marie Egerton: Creative Recruitment People Strategy in Charity Retail

July 7, 2026 · 32 min

Who's going to run tomorrow's charity shops? The job market is getting tougher, volunteers are harder to find, and succession planning is becoming a priority for more charities. Charlotte Greenwood and special guest host Hannah Weet from…
Voices From the Charity Retail Conference 2026: Stronger Together

July 1, 2026 · 1 hr 2 min

In this special conference edition of Charity Shop Chat, Charlotte is joined by guest co host Hannah Weet from the Charity Retail Association for a whistle stop tour of this year's CRA Conference. Rather than one guest, this episode…
CRA Chief Executive Robin Osterley: A Decade of Charity Retail Leadership

June 25, 2026 · 40 min

As Robin Osterley OBE prepares to retire as Chief Executive of the Charity Retail Association, we reflect on a defining chapter in charity retail leadership. In this special episode of Charity Shop Chat, Robin looks back on his years…
Catriona and Louise: Building a Charity Shop That Puts Community First

June 18, 2026 · 43 min

This week on Charity Shop Chat, we're joined by Catriona from Hope Kitchen and Louise , shop coordinator at Restore, for an inspiring look at what happens when a group of local people in Oban, Scotland come together to rethink what a…
Julia Edwards and Anna Pashley: The Charity Retail Conference Everyone Will Be Talking About

June 4, 2026 · 47 min

This week on Charity Shop Chat, we're joined by Julia Edwards and Anna Pashley from the Charity Retail Association for a preview of this year's CRA Conference. We discuss the biggest themes shaping charity retail, what delegates can expect…
Tacha, Hannah and Gareth: Pay What You Feel Initiative and Community Centred Retail

May 20, 2026 · 39 min

In this episode, Charlotte sits down with Tacha, Hannah, and Gareth from Ethical Boutique and the Safe Foundation in Cardiff, to explore how a charity shop can become a genuine hub for its community. From pay what you feel baskets that…