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The Amazon Connect Podcast

by Douglas Park

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Latest episodes

The Amazon Connect Podcast - Ep.26 - Connect's Got Talent with Ayesha, Vikram and Logan

October 14, 2026 · 31 min

Amazon Connect Talent is changing the hiring equation: instead of letting a resume knock candidates out before they ever speak to a recruiter, it gives frontline and high-volume applicants a real chance to be heard. Ayesha Borker, Vikram…
The Amazon Connect Podcast - Ep.25 - Be the 5%! w/Hannah Bloking and Brian Dawson

October 8, 2026 · 53 min

https://aws.amazon.com/blogs/contact-center/be-the-5-what-we-learned-by-shipping-ai-at-scale/ Most AI projects fail for the same reason: teams start with the technology, not the business problem. Brian Dawson and Hannah Bloking reveal why…
The Amazon Connect Podcast - Ep.24 - The Latest with Elias Sayigh

October 1, 2026 · 47 min

Amazon Connect’s New Real-Time Tools for Smarter Contact Centers Amazon Connect is expanding how contact centers report, route work, and manage their teams. In this episode, Douglas and Elias Sayigh break down the latest updates and…
The Amazon Connect Podcast - Ep.23 - How do we use customer feedback w/ Abhishek Pandey

September 11, 2026 · 31 min

https://aws.amazon.com/blogs/contact-center/failure-didnt-lose-your-customers-mediocrity-did/ https://aws.amazon.com/blogs/contact-center/deflection-is-dead-resolution-is-king/ Amazon Connect is shipping fast, but the real story is how…
The Amazon Connect Podcast - Ep.22 - Where have we/I been?

September 9, 2026 · 3 min

A small explanatory video before the onslaught of new content

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The Amazon Connect Podcast - Ep.21 - What have you just missed?

July 9, 2026 · 43 min

Deflection is Dead. Resolution is King.by Pasquale DeMaio https://aws.amazon.com/blogs/contact-center/deflection-is-dead-resolution-is-king/ Discover the latest breakthroughs in Amazon Connect that are transforming customer experiences and…
The Amazon Connect Podcast - Ep.20 - NLX! with Jim Kraeutler

June 4, 2026 · 52 min

Most organizations undervalue the true potential of conversational AI—until now. Jim Kraeutler, a product manager at Amazon Connect, exposes how innovative solutions like NLX are revolutionizing customer experiences by blending natural…
The Amazon Connect Podcast - Ep.19 - Amazon Connect Customer is here! with Iftach Bashan

May 7, 2026 · 37 min

In this episode, we explore the recent transformations in Amazon Connect, including its expansion into a family of solutions, the strategic acquisition of NLX, and the future of AI-driven customer experience. Our expert, Iftach Bashan…
The Amazon Connect Podcast - Ep.18 - AI Forward Deployment with Ayesha Borker

April 14, 2026 · 34 min

Most companies are rushing headlong into AI without a clear strategy for delivering real business value — are you? In this episode of the Amazon Connect podcast, AI expert and AWS Solution Architect Ayesha Borker shares how forward deploy…
The Amazon Connect Podcast - Ep.17 - Amazon Connect Health with Sunil Menon

April 2, 2026 · 34 min

Most companies struggle to bring AI-driven healthcare solutions to life — but Amazon Connect Health is changing the game. In this episode, Sunil Menon joins us to reveal how AWS is empowering healthcare providers with purpose-built AI…
The Amazon Connect Podcast - Ep.16 - How Are Customers Adopting AI w/ Connie Workman Watkins!

March 3, 2026 · 47 min

Join Douglas, Marc, and special guest Connie Workman Watkins as they explore the latest AWS Connect updates and strategic AI integrations. Discover how organizations can navigate rapid technological changes in contact centers while…
The Amazon Connect Podcast - Ep.15 - Amazon.com Contact Centres! What can we learn from them?

January 21, 2026 · 37 min

Join Marc Rudkowski, Douglas Park and, special guest, Adrian Morgan as they delve into the world of Amazon Connect, exploring its unique features and how it revolutionizes contact centers. Discover insights from Adrian's tours of Amazon's…