KILL TONY
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Technology
The Amazon Connect Podcast
by Douglas Park
Today: #83 in Technology, Ireland on our combined chart.
Chart positions today · Ireland
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Ranking history · Ireland
History builds daily. We started tracking this show on the Technology, Ireland chart recently, so the trend line appears after a second day of data.
View as table
| Date | Combined Rank | Apple Podcasts | Castbox |
|---|---|---|---|
| Oct 11 | #83 | #83 | #75 |
Latest episodes
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The Amazon Connect Podcast - Ep.25 - Be the 5%! w/Hannah Bloking and Brian Dawson
October 8, 2026 · 53 minhttps://aws.amazon.com/blogs/contact-center/be-the-5-what-we-learned-by-shipping-ai-at-scale/ Most AI projects fail for the same reason: teams start with the technology, not the business problem. Brian Dawson and Hannah Bloking reveal why…
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The Amazon Connect Podcast - Ep.24 - The Latest with Elias Sayigh
October 1, 2026 · 47 minAmazon Connect’s New Real-Time Tools for Smarter Contact Centers Amazon Connect is expanding how contact centers report, route work, and manage their teams. In this episode, Douglas and Elias Sayigh break down the latest updates and…
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The Amazon Connect Podcast - Ep.23 - How do we use customer feedback w/ Abhishek Pandey
September 11, 2026 · 31 minhttps://aws.amazon.com/blogs/contact-center/failure-didnt-lose-your-customers-mediocrity-did/ https://aws.amazon.com/blogs/contact-center/deflection-is-dead-resolution-is-king/ Amazon Connect is shipping fast, but the real story is how…
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The Amazon Connect Podcast - Ep.22 - Where have we/I been?
September 9, 2026 · 3 minA small explanatory video before the onslaught of new content
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The Amazon Connect Podcast - Ep.21 - What have you just missed?
July 9, 2026 · 43 minDeflection is Dead. Resolution is King.by Pasquale DeMaio https://aws.amazon.com/blogs/contact-center/deflection-is-dead-resolution-is-king/ Discover the latest breakthroughs in Amazon Connect that are transforming customer experiences and…
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The Amazon Connect Podcast - Ep.20 - NLX! with Jim Kraeutler
June 4, 2026 · 52 minMost organizations undervalue the true potential of conversational AI—until now. Jim Kraeutler, a product manager at Amazon Connect, exposes how innovative solutions like NLX are revolutionizing customer experiences by blending natural…
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The Amazon Connect Podcast - Ep.19 - Amazon Connect Customer is here! with Iftach Bashan
May 7, 2026 · 37 minIn this episode, we explore the recent transformations in Amazon Connect, including its expansion into a family of solutions, the strategic acquisition of NLX, and the future of AI-driven customer experience. Our expert, Iftach Bashan…
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The Amazon Connect Podcast - Ep.18 - AI Forward Deployment with Ayesha Borker
April 14, 2026 · 34 minMost companies are rushing headlong into AI without a clear strategy for delivering real business value — are you? In this episode of the Amazon Connect podcast, AI expert and AWS Solution Architect Ayesha Borker shares how forward deploy…
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The Amazon Connect Podcast - Ep.17 - Amazon Connect Health with Sunil Menon
April 2, 2026 · 34 minMost companies struggle to bring AI-driven healthcare solutions to life — but Amazon Connect Health is changing the game. In this episode, Sunil Menon joins us to reveal how AWS is empowering healthcare providers with purpose-built AI…
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The Amazon Connect Podcast - Ep.16 - How Are Customers Adopting AI w/ Connie Workman Watkins!
March 3, 2026 · 47 minJoin Douglas, Marc, and special guest Connie Workman Watkins as they explore the latest AWS Connect updates and strategic AI integrations. Discover how organizations can navigate rapid technological changes in contact centers while…
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The Amazon Connect Podcast - Ep.15 - Amazon.com Contact Centres! What can we learn from them?
January 21, 2026 · 37 minJoin Marc Rudkowski, Douglas Park and, special guest, Adrian Morgan as they delve into the world of Amazon Connect, exploring its unique features and how it revolutionizes contact centers. Discover insights from Adrian's tours of Amazon's…
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The Amazon Connect Podcast - Ep.14 - All 30+ Features From re:Invent Explained!
December 19, 2025 · 38 minIn this episode of the Amazon Connect podcast, hosts Douglas Park and Marc Rudkowski discuss the significant updates announced at Reinvent 2025, focusing on ~30 new features that enhance AI capabilities, workforce efficiency, and customer…
About the show
Information and Insight into what's new, and why it matters, with Amazon Connect.