Retail Disrupted
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Latest episodes
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The Body Shop at 50: CEO Mike Jatania on the Comeback Plan
October 6, 2026 · 35 minThe Body Shop is in transformation mode. Two years after its rescue from administration, the globally renowned ethical beauty business is moving from stabilization to its next phase of growth under Mike Jatania - Co-Founder of Aurea Group…
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How a £40 TikTok Order Turned Into £10K a Week in Wholesale
September 25, 2026 · 10 minHow did a third-generation butcher from Wolverhampton use TikTok to become one of the UK's most recognisable halal brands? Manny Malik from Malik Butchers joins Natalie Berg at TikTok's live shopping event in Covent Garden. Manny…
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How Cheeky Wipes Built a Daily TikTok Live Strategy
September 22, 2026 · 7 minLive every day for 18 months: how Cheeky Wipes turns awkward questions into sales on TikTok. In this mini episode, Helen Rankin, founder of Cheeky Wipes and Cheeky Pants, shares how daily TikTok Lives build community and remove barriers…
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How TikTok Drives People Back to Shops
September 17, 2026 · 20 minTikTok is sending shoppers back to stores, not away from them. Hosted by retail analyst Natalie Berg, this episode features Paul Mears, Group Vertical Director of Retail and E-Commerce at TikTok, on why discovery on TikTok is driving…
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Kraft Heinz Europe's Chief Growth Officer on the Power of Partnerships
September 10, 2026 · 16 minHow does Kraft Heinz decide what shoppers actually want next — from a viral vodka pasta to zero sugar, zero salt ketchup? Karen Owen, Chief Growth Officer, Europe & Pacific Developed Markets, at Kraft Heinz, joins Natalie Berg to discuss…
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Inside Diageo's Digital Strategy: AI, Amazon Discovery & 15-Minute Delivery
September 1, 2026 · 17 min70% of whiskey shoppers in Germany start on Amazon — even if they don't buy there. It's a powerful reminder that digital commerce is about more than the transaction; it's about discovery, inspiration and brand-building - important for a…
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Kingfisher's Group Digital Director: AI Is Bigger Disruption Than E-Commerce & Mobile
July 30, 2026 · 18 minAI is a bigger wave of disruption than e-commerce or mobile because it isn't just changing how consumers behave; it's fundamentally changing how businesses operate. Romain Roulleau, Group Digital & E-Commerce Director, Kingfisher, joins…
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The Trust Crash: Why Consumers Don't Believe Brands Anymore
July 28, 2026 · 32 minYour brand believes it's trusted. Your customers disagree. Dr Amna Khan is a renowned retail and consumer behaviour expert with a PhD in trust development from Alliance Manchester Business School. She's observed the trust contract between…
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Why This Luxury Founder Tells Customers NOT to Buy – Marc-Antoine Barrois Strategy Briefing
July 24, 2026 · 35 minModern retail is globally efficient but emotionally bankrupt. Marc-Antoine Barrois, founder of the luxury fragrance house MARC-ANTOINE BARROIS, and architect Antoine Bouillot join Natalie Berg to discuss their shared belief: a store should…
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California Pizza Kitchen's Rick Rosenfield on Innovation, Reinvention & the CPK Comeback
July 20, 2026 · 30 minIn 1985, two federal prosecutors walked away from their careers and mortgaged their homes to open a pizza restaurant in Beverly Hills. They wound up inventing an entirely new dining category. Rick Rosenfield, co-founder of California…
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The UK's 3rd Biggest Fashion Retailer Owns No Inventory — An OC&C Strategy Briefing
July 15, 2026 · 29 minThe UK's third biggest fashion retailer doesn't own a single store, design a single garment, or hold a single unit of inventory. Natalie Berg sits down with Olivia May, Partner at OC&C Strategy Consultants, to deliver the strategy…
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Online Grocery Is a Decathlon — Ocado's European President on Making E-Commerce Profitable
July 9, 2026 · 22 minGregor Ulitzka (President, Europe at Ocado Group) makes the case that online grocery isn't a sprint — it's a decathlon. The path to profitability requires retailers to master logistics, availability, pricing, last-mile, customer experience…

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