Technology

Insights Unlocked

by UserTesting

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Latest episodes

Your AI got the answer right. So why don't customers trust it?

October 26, 2026 · 45 min

Episode web page: https://bit.ly/4yCmSZK Episode summary: What makes a great AI experience? It's about more than getting the right answer. In this episode of Insights Unlocked, guest host Mike Mace talks with Sara Logel and Kira Orlova…
How to build AI customer research workflows without losing the human touch

October 19, 2026 · 37 min

Episode web page: https://bit.ly/4zzktjl Episode summary: In this episode of Insights Unlocked, Nathan Isaacs chats with Caitlin Sullivan, founder of AI Customer Research, about how product, UX, and research teams can move beyond one-off…
What great product managers do differently in the age of AI

October 12, 2026 · 42 min

Episode web page: https://bit.ly/4hyuZBr Episode summary: In this episode of Insights Unlocked, UserTesting’s Mike Mace talks with Julia Barham, product executive, longtime product leader and author of The Product Management Playbook…
The hidden cost of letting AI think for your customers

October 5, 2026 · 28 min

Episode web page: https://bit.ly/4ddeZlN Episode summary In this episode of Insights Unlocked, Nathan Isaacs talks with media futurist and author Jack Myers about how leaders can embrace AI without outsourcing the distinctly human…
A New Name for What’s Next

September 29, 2026 · 28 min

Episode web page: https://bit.ly/4hjhw0g Episode summary In this special episode of Insights Unlocked, host Nathan Isaacs sits down with CEO Eric Johnson and Chief Marketing Officer Johann Wrede to introduce Auros, the new parent brand…

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The 80% problem: What AI still needs from humans

September 21, 2026 · 28 min

Episode web page: https://bit.ly/4AkBzTc Episode summary: In this episode of Insights Unlocked, host Jennifer Artabane talks with Ranjitha Kumar, UserTesting’s Chief Scientist, and Jason Giles, UserTesting’s Vice President of Customer…
AI can help you build faster. It can’t tell you what’s worth building.

September 14, 2026 · 56 min

Episode web page: https://bit.ly/4ywaHhh Episode summary In this episode of Insights Unlocked, Mike Mace, Director of Solution Marketing at UserTesting, talks with veteran product leader, author, and executive coach Rich Mironov about…
The AI design trap: Why shipping faster isn’t enough

September 7, 2026 · 46 min

Episode web page: https://bit.ly/4cqygzK Episode summary: In this episode of Insights Unlocked, host Jason Giles talks with Roger Wong, former Head of Design at BuildOps and an independent design consultant whose career spans Apple…
Stop staying in your lane: How AI is reshaping product teams

August 31, 2026 · 40 min

Episode web page: https://bit.ly/4gt1TTy Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with UserTesting Chief Scientist Ranjitha Kumar and Vice President of Customer Intelligence Jason Giles to explore…
AI is making UX research faster. But are we asking the right questions?

August 24, 2026 · 40 min

Episode web page: https://bit.ly/4qpHthC Episode summary: In this episode of Insights Unlocked, Lija Hogan chats with Nick Cawthon, founder of Gauge and a veteran UX researcher, designer, and strategist, about what happens to UX research…
UX for AI: why building faster is no substitute for building the right thing

August 17, 2026 · 1 hr 4 min

Episode web page: https://bit.ly/4wqOtMn Episode summary In this episode of Insights Unlocked, UserTesting’s Mike Mace sits down with AI product strategist, UX thought leader, and UX for AI author Greg Nudelman to explore how AI is…
What a wedding DJ can teach you about user research

August 10, 2026 · 29 min

Episode web page: https://bit.ly/4hS9ls9 Episode summary In this episode of Insights Unlocked, Rachel Blackburn sits down with Marc Majers, Head of User Research at Progressive Insurance, UX educator, author, and host of the UX Pathways…

Full episode archive on Apple Podcasts →

About the show

What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minutes long. From optimizing product launches to leveraging AI for smarter workflows, Insights Unlocked is your go-to resource for designing experiences that resonate, drive loyalty, and achieve business results. Guests include influential leaders like Brian Solis, April Dunford, Kate Towsey, Jacob Nielsen, Teresa Torres, and Judd Antin among others, offering their expertise in CX, UX, and innovation. The podcast also highlights strategies and success stories from leading brands such as Verizon, Signet Jewelers, Figma, Microsoft, Tesco Bank, and more. UserTesting leaders and industry experts join as guest hosts, alongside show producer Nathan Isaacs, award-winning journalist and Senior Manager of Content Production at UserTesting. Brought to you by UserTesting, the leader in human insights and proactive customer experience strategies, Insights Unlocked empowers CMOs and marketing teams to craft experiences that drive growth, loyalty, and impact. Listen and subscribe wherever you get your podcasts. Show notes, curated clips and more at usertesting.com/podcast.