REAL AF with Andy Frisella
Andy Frisella
Business
Simply CX
by Microsoft
Today: #158 in trending podcasts on our combined chart.
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| Date | Pocket Casts |
|---|---|
| Oct 2 | #62 |
About the show
Be part of the conversation as we unpack why business differentiation is going to come down to Simply CX. Listen in as industry experts, business leaders, and visionaries share their insights, CX in real life, and the latest technology innovations driving customer satisfaction and loyalty. From building customer trust and creating easy omnichannel engagement to data-driven decision-making and scalable growth, we cover everything you need to create connection with customers in a rapidly evolving marketplace. Whether you’re a seasoned executive, an aspiring entrepreneur, or simply fascinated by the power of CX, you’ll gain valuable knowledge and inspiration to elevate your business. Join us as we explore the stories, lessons, and breakthroughs defining the next era of customer-centric success.
Produced by: Larj Media
Latest episodes
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AI, Trust, and the Human Touch: Redefining CX with Shep Hyken
September 22, 2026 · 31 minEpisode Summary: In this episode, Shep Hyken joins Nicole to break down why “average” customer experience is the biggest risk companies face today. From moments of magic to the power of consistency, Shep shares research-backed insights on…
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Reflections: Why the Future of CX is both Human + AI
July 28, 2026 · 31 minIn this reflective episode of Simply CX, Nicole and Tina unpack the biggest insights from the season—exploring how AI and human connection are not competing forces, but complementary ones redefining customer experience. Through real-world…
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The Future of CX with Kantar: Synthetic Data, Smart Agents, and Human Judgment
July 14, 2026 · 44 minIn this episode of Simply CX, Nicole McKinley sits down with Tom Wynter from Kantar to explore how AI is transforming the world of customer insights. From synthetic data to agent-driven decision-making, Tom shares how organizations can…
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AI + Empathy: The New CX Skillset
June 30, 2026 · 30 minAs AI handles routine inquiries, human agents are left with the toughest, most emotionally charged customer interactions. In this episode, Myra Golden shares her psychology-based 3R framework—Regulate, Redirect, Resolve—to help teams…
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Berryessa Gap Vineyards: Bringing Joy to Wine Lovers Through CX Transformation
June 16, 2026 · 27 minIn this episode of Simply CX, Nicole McKinley sits down with Corinne Martinez, owner and partner of Berryessa Gap Vineyards, to explore how a family-owned winery transformed both customer and employee experience through intentional CX…
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What’s Real Still Matters: Global Objects on Digital Twins, AI, and the Future of Trust
June 2, 2026 · 30 minIn this episode of Simply CX, Nicole McKinley sits down with Jess Loren, Founder and CEO of Global Objects, to explore how photoreal digital twins are transforming industries from media and entertainment to energy, education, and cultural…
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Designing for Better Experiences: Simplifying Airline Customer Service at Scale
May 19, 2026 · 30 minIn this episode of Simply CX, host Nicole McKinley sits down with Neil Iversen, Vice President of Professional Services at TTEC Digital, to unpack a real-world airline contact center transformation that reduced average handle time by 30%…
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Driving Brand Growth: A Modern CX Playbook
April 28, 2026 · 29 minIn this episode, Nicole sits down with Mark Chamberlain, Global Managing Director of Customer Experience at Kantar, to challenge conventional thinking about CX metrics. Together, they explore why long‑term memory—not momentary…