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HFS PODCASTS

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Latest episodes

HFS GCC Advantage | How Alshaya is bringing its GCC closer to the customer

October 21, 2026 · 22 min

How can a GCC get closer to its customers when its teams may be thousands of miles from the markets they serve? In this episode of HFS GCC Advantage, Achyuta Ghosh, Executive Research Leader at HFS Research, speaks with Vishal Kulshrestha…
HFS GCC Advantage | How Consilio built a GCC around trust, not handoffs

October 13, 2026 · 24 min

Most GCCs start with support work. Consilio did the opposite - and built India into the engine room for core legal delivery, AI innovation, and client-facing work. Vaishnavi Prasad reveals how a deliberate, trust-first model turned a…
HFS GCC Advantage | How Esko is building AI, cloud, and product ownership from India

October 6, 2026 · 16 min

What happens when a GCC moves beyond providing engineering capacity and starts owning the products, platforms, and capabilities that shape the company's future? In this episode of the HFS GCC Advantage Videocast, Achyuta Ghosh of HFS…
Unfiltered Stories | HFS & EY: The future of agentic services

September 29, 2026 · 11 min

In this episode of HFS Unfiltered, David Cushman speaks with EY's Dan Diasio and Thiru Vengadam about what it takes to move from AI experimentation to enterprise-scale agentic operations. Drawing on EY’s recognition as a Horizon 3 Market…
Unfiltered Stories | HFS & Akkodis: IT plus OT isn’t enough, you need business transformation

September 22, 2026 · 17 min

In this episode of HFS Unfiltered, Saurabh Gupta, President of HFS Research, joins Vinod Kumar, President and CEO of Akkodis North America, to explore why AI must move beyond cost savings to deliver real business transformation. They…

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HFS GCC Advantage | How Mastercard scales AI and trust through its India GCC

September 21, 2026 · 19 min

In this episode of HFS GCC Advantage, Rajeev Gangal, Senior Vice President, R&D Engineering at Mastercard, shares how the company is using its India center in Pune as a strategic innovation hub for AI, product development, and emerging…
Unfiltered Stories | HFS & Daimler Truck: AI for real business impact

September 19, 2026 · 16 min

Ramachandran S, Practice Leader, HFS Research, speaks with Raghavendra Vaidya, Group CIO, Daimler Truck AG, about how AI is transforming both enterprise operations and commercial vehicles. Vaidya explains why AI has become the industry's…
Unfiltered Stories | HFS & HCLTech: You can't monetize AI without domain ontologies

September 18, 2026 · 19 min

In this episode of HFS Unfiltered, HFS’ Ashish Chaturvedi and Hridika Biswas are joined by Nagaraj Sastry, SVP and Global Head of Data and AI for Digital Business Services at HCLTech, to explore a critical enterprise AI paradox…
HFS GCC Advantage | FIS: Leading AI transformation and rebuilding the GCC workforce

September 17, 2026 · 20 min

In this episode of HFS GCC Advantage, Ramkumar Narayanan, EVP, Enterprise AI and Data Platforms, and Head of FIS India and the Philippines, shares how FIS is turning its GCC into a strategic engine for AI, platform innovation, and business…
HFS GCC Advantage | Building a GCC that connects data, business, and outcomes

September 15, 2026 · 18 min

Join Achyuta Ghosh and Dr. Rajesh Puneyani, Vice President and Site Leader at Kenvue Solutions, for a sharp conversation on how GCCs are evolving from delivery hubs into connected enterprise engines. Rajesh shares how Kenvue built its…
Unfiltered Stories | The new economics of healthcare providers in the AI era

September 8, 2026 · 12 min

In this episode of HFS Unfiltered, Rohan Kulkarni, Executive Research Leader for Healthcare and Life Sciences at HFS Research, joins Titus Leo, SVP of Sagility Provider Solutions, to discuss the HFS Horizons HCP Provider Services 2026…
HFS GCC Advantage | How Lightcast India is building GCC value beyond delivery

September 3, 2026 · 24 min

In this episode of HFS GCC Advantage, we speak with Saraswathi Ramachandra, MD & Country Head at Lightcast India, about how GCCs are evolving from delivery centers into hubs for product, engineering, and business outcomes. She shares how…

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About the show

HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.