Business

Decode Fintech

by Paystack

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Latest episodes

How expressPay Builds Trust with Customer Service

February 23, 2021 · 19 min

As a fintech company, you work hard to ensure that nothing goes wrong. But when things do go wrong, like they inevitably will, how you handle the situation can make the difference between a customer who churns, and a passionate ambassador…
How Paystack Drives Growth with Customer Service

February 15, 2021 · 17 min

Customer service goes beyond just answering emails and phone calls. When managed correctly, every interaction with customers can generate key insights that help grow your business. In this episode, Steve Amaza, a Customer Success Manager…
International Expansion 101 for Fintechs in Africa

February 8, 2021 · 28 min

What should you know before expanding your Africa-based fintech to more countries? In this episode, we explore the art and science of launching financial service products beyond your home country, covering everything from how to choose…
A History of Mobile Money in Ghana

February 3, 2021 · 33 min

Ghana initially lagged behind other African countries when it came to mobile money adoption, but fast forward to 2020, and Ghana is now the fastest growing mobile money market in Africa. How did the country pull this off? In this episode…
Welcome to Season 2!

February 2, 2021 · 2 min

Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. To understand what’s actually happening on the ground, you need to hear from the teams in the field. The Decode…

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How PiggyVest helps a new generation of Nigerians save and invest

May 4, 2020 · 49 min

The Nigerian Fintech space is seeing an explosion of savings, lending and investment platforms. Today's episode features Odunayo Eweniyi, the Co-Founder and COO of PiggyVest, one of the earliest independent digital savings platforms in…
How Visa deepens financial inclusion for businesses using Visa QR

March 31, 2020 · 30 min

Nkebet Mesele, Snr Director, Solutions Management, Sub-Saharan Africa at Visa, breaks down Visa QR - their payment product where your camera scans a QR code to pay. We explore how it evolved to break down the barriers to commerce for…
BuyCoins and the rise of cryptocurrency in Nigeria

January 23, 2020 · 24 min

Bitcoin... Litecoin... Ethereum. Cryptocurrencies continue to dominate the headlines. What's going on in Nigeria's cryptocurrency landscape, how have regulators responded, and what does the future hold? Our guest today is Timi Ajiboye…
The story of American Express' entry into Nigeria

October 27, 2019 · 31 min

Visa, Mastercard, and Verve. These are currently the dominant card networks in Nigeria. But in September 2018, American Express - the world's largest integrated global payments platform - made waves by announcing their entry into the…
Paga's 10 year journey to mobile wallet dominance in Nigeria

October 27, 2019 · 30 min

Paga is one of a handful of non-bank companies that have succeeded in building a truly mainstream financial product in Nigeria. Over 11 million Nigerians use Paga's mobile wallet to send and receive money and pay their bills. In 2018, the…
How GTB 737 became one of Nigeria's largest USSD brands

October 27, 2019 · 35 min

Yemi Atanda, Group Head of ePayments at Guaranty Trust Bank (GTB), takes us behind the scenes of GTB 737, GTB's wildly successful USSD service. Yemi shares the origin of 737, from how they selected the specific numbers 737, to usage…
Decode Fintech Trailer

April 24, 2019 · 2 min

Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. To understand what’s actually happening on the ground, you need to hear from the teams in the field. The Decode…

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About the show

Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all over the continent. The Decode Fintech Podcast allows us to hit "record" and share what we're learning! We'll be speaking with a broad range of players from across the African fintech ecosystem, from startup founders, to bankers, to the folks who run the card networks, to regulators, and many others. Tune in as the people building Africa’s financial infrastructure share what they’re seeing on the frontlines — what’s working, what’s not, and what’s next.