Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)
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Latest episodes
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141. 3 CSM Interview Presentation Mistakes That Get You Cut in the Final Round
October 7, 2026 · 21 minWhat if the thing costing you the job in your final round interview presentation is something you don’t even realize you’re doing? I reviewed around 60 coaching calls with Customer Success job seekers preparing for final round…
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140. First 90 Days as a CSM: 5 Things That Make Your Manager Think "Good Hire"
September 30, 2026 · 22 minLanding the job is one thing. Proving they made the right decision hiring you is another. In this episode, I’m breaking down five things every CSM should do in their first 90 days to make a really good impression and set themselves up for…
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139. 5 Mistakes CSMs Make in the First 5 Minutes of an Interview
September 23, 2026 · 22 minThat 15 minute recruiter screen you thought was just a casual conversation could be the exact reason you’re not making it to the next round. In this episode, I’m breaking down the five most common mistakes I see CSMs make in those first…
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138. LinkedIn Profile Tips for CSMs: 3 Tweaks That Get You Interviews
September 16, 2026 · 29 minYou could be the perfect CSM for a role and still never hear from the recruiter simply because your LinkedIn profile isn’t optimized the right way. In this episode, I’m breaking down the three things that need to happen before a recruiter…
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137. How to Prove ROI to Your Customers (4 EASY Steps)
September 9, 2026 · 25 minIf you can’t put a number on the value you’re creating for your customers, you’re going to struggle to prove why they should keep paying for it. That’s why in this episode, I’m breaking down a simple framework every CSM can use to…
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136. 5 Ways the CSM Role is Changing in 2026 (Beyond the Obvious Stuff)
September 2, 2026 · 19 minEveryone’s talking about how the CSM role is changing, but what are companies actually looking for in 2026? I analyzed 25 CSM job descriptions from 2025 and 2026, and there were some really interesting patterns that I don’t hear enough…
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135. You Nailed the CSM Interview and Still Got Rejected. Here's 4 Reasons Why
August 26, 2026 · 20 minYou can nail every interview question and still lose the CSM job offer to someone else. In this episode, I’m breaking down four reasons that happens, and none of them have to do with your experience or whether your answers were technically…
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134. What to (And Not To) Say About AI in Your CS Interviews
August 19, 2026 · 20 minIf you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low. In this episode, I’m breaking down what hiring managers actually want to hear about AI in your CS…