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Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)

by Carly Agar | Customer Success Career Coach

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Latest episodes

143. 4 Reasons Hiring Managers Skip Your CSM Resume (And How to Fix Them)

October 21, 2026 · 28 min

Your CSM resume could be getting rejected in seconds, even when you're perfectly qualified for the job. After reviewing over 1,400 Customer Success resumes and working directly with hiring managers, I've seen the same four mistakes costing…
142. Overqualified for Some CSM Jobs, Underqualified for Others? How to Decide Which Roles to Apply For

October 14, 2026 · 23 min

Are you applying for CSM roles feeling either overqualified or underqualified and wondering where you actually fit? In this episode, I’m breaking down how to decide which roles are actually worth your time, why job titles matter way less…
141. 3 CSM Interview Presentation Mistakes That Get You Cut in the Final Round

October 7, 2026 · 22 min

What if the thing costing you the job in your final round interview presentation is something you don’t even realize you’re doing? I reviewed around 60 coaching calls with Customer Success job seekers preparing for final round…
140. First 90 Days as a CSM: 5 Things That Make Your Manager Think "Good Hire"

September 30, 2026 · 23 min

Landing the job is one thing. Proving they made the right decision hiring you is another. In this episode, I’m breaking down five things every CSM should do in their first 90 days to make a really good impression and set themselves up for…
139. 5 Mistakes CSMs Make in the First 5 Minutes of an Interview

September 23, 2026 · 23 min

That 15 minute recruiter screen you thought was just a casual conversation could be the exact reason you’re not making it to the next round. In this episode, I’m breaking down the five most common mistakes I see CSMs make in those first…

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138. LinkedIn Profile Tips for CSMs: 3 Tweaks That Get You Interviews

September 16, 2026 · 30 min

You could be the perfect CSM for a role and still never hear from the recruiter simply because your LinkedIn profile isn’t optimized the right way. In this episode, I’m breaking down the three things that need to happen before a recruiter…
137. How to Prove ROI to Your Customers (4 EASY Steps)

September 9, 2026 · 26 min

If you can’t put a number on the value you’re creating for your customers, you’re going to struggle to prove why they should keep paying for it. That’s why in this episode, I’m breaking down a simple framework every CSM can use to…
136. 5 Ways the CSM Role is Changing in 2026 (Beyond the Obvious Stuff)

September 2, 2026 · 20 min

Everyone’s talking about how the CSM role is changing, but what are companies actually looking for in 2026? I analyzed 25 CSM job descriptions from 2025 and 2026, and there were some really interesting patterns that I don’t hear enough…
135. You Nailed the CSM Interview and Still Got Rejected. Here's 4 Reasons Why

August 26, 2026 · 20 min

You can nail every interview question and still lose the CSM job offer to someone else. In this episode, I’m breaking down four reasons that happens, and none of them have to do with your experience or whether your answers were technically…
134. What to (And Not To) Say About AI in Your CS Interviews

August 19, 2026 · 21 min

If you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low. In this episode, I’m breaking down what hiring managers actually want to hear about AI in your CS…
133. 3 Quick Resume Edits That Get CSMs More Interviews in 10 Mins or Less

August 12, 2026 · 17 min

Your resume might be the reason you're not getting interviews and it has nothing to do with your experience. In this episode, I'm sharing three resume edits you can make in 10 minutes or less that help recruiters instantly understand your…
132. A CS Hiring Manager Who Interviewed 3,000 CSMs Tells You What Gets You Hired with Michael Boyd

August 5, 2026 · 42 min

When you've interviewed more than 3,000 CSMs, you start to see exactly what separates the candidates who get hired from the ones who don't. In today's episode, I'm sitting down with Michael Boyd, a three time VP of Customer Success who has…

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About the show

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar. What's on the Menu? 🔥 Pro Tips: Learn the tricks of the trade from seasoned pros. 🚀 Career Growth Hacks: Elevate your game, one episode at a time. 🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS. Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply Popular Episode Topics Include: Customer Success Career Tips for a CSM, Proven Job Interview Strategies and Professional Growth as a Customer Success Manager, SaaS Customer Success Career Tips for a CSM, Preparing for Your Next Customer Success Interview, Mastering Common CSM Interview Questions, Building a Standout Customer Success Resume, Landing Customer Success Jobs, Customer Success Skills Every CSM Needs to Grow