The Agentic AI Podcast
Similar topics: ai and voice
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Latest episodes
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Keeping control of your AI agents
October 1, 2026 · 38 minStacey Kyler and Guy Tonye of Zammo return to the show for the first time since 2021. Back then they were building for Google Assistant, Alexa and Cortana. ChatGPT arrived soon after and reshaped what customers expected. They cover the…
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The two things contact centres have been missing until now
August 27, 2026 · 32 minThe contact centre holds a record of almost every customer interaction. Every conversation carries a signal about why customers are calling and what is behind it. Processing those conversations at scale took the power the contact centre…
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From chatbot to voice AI: what changes?
August 21, 2026 · 51 minVoice AI is the channel everyone is talking about in 2026. One of the biggest things slowing it down is often already sitting inside your stack. In this episode, I’m joined by Endre Davids from Seamly to explore what really happens when…
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Cobus Greyling: why intents, graphs and conversation design have come full circle
August 13, 2026 · 1 hr 14 minI'm joined by Cobus Greyling, AI evangelist at Kore.ai, for a wide-ranging conversation on where enterprise AI actually stands today. We explore why many of the ideas now being presented as breakthroughs, from graph engineering and…
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From answers to actions: building better government AI
August 7, 2026 · 56 minPlenty of AI assistants can answer the question in front of them. Fewer can work out what someone is actually trying to do and help them do it. In this episode, we're joined by Pete Kowalczyk, AI Conversation Designer at the Government…
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How Simplyhealth scaled voice AI to resolve 30% of calls with Paul Atkins
July 24, 2026 · 54 minAlmost a third of Simplyhealth's incoming calls are now resolved by AI, and email handling time has fallen from 12 minutes to 2. The company is achieving those gains while maintaining the service standards that placed it 31st in KPMG UK's…
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Inside the platform enterprises use to build AI agents with Rasmus Hauch, CTO at boost.ai
July 17, 2026 · 52 minSafe, reliable, production-ready AI agents don't come from the model. They come from everything built around it. Rasmus Hauch is CTO of Boost.ai, one of the enterprise platforms banks, insurers and public sector organisations use to build…
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How ING is building the instant mortgage with agentic AI
July 10, 2026 · 43 minA traditional mortgage can take weeks to process. Every application moves through rounds of document requests, condition checks, and broker queries before a decision is made. ING is using agentic AI to change that. In this episode, Bahadir…
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From TOBi to Super TOBi. Vodafone's AI Evolution with Jordan Anglin
July 2, 2026 · 10 minIn this episode, recorded at the CCW UK Summit, we’re joined by Jordan Anglin from Vodafone to explore the company's approach to customer experience and how AI supports faster, more seamless issue resolution across digital and human…
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Turning AI hype into real customer value, with Simplyhealth and EdgeTier
June 30, 2026 · 15 minWe recorded this episode at the CCW UK Summit in May, capturing some of the key conversations shaping customer experience, service and AI. AI is everywhere in customer experience, yet few organisations are turning that excitement into…
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How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU
June 26, 2026 · 40 minWhen you switch off your call centre, AI has no safety net to fall back on. RVU did exactly that, building an AI-first customer operations function that serves millions of UK consumers. In this episode, we’re joined by Anna Fedorchuk…
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Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber
June 19, 2026 · 46 minJapan has one of the lowest average NPS scores in the world, and the reason is cultural: Japanese customers expect more. Daniel Orenes Ferrández, Senior Manager of Customer Experience at Uber, discusses Omotenashi, the Japanese philosophy…
About the show
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.
“One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing
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