The Agentic Enterprise: a practitioner's guide to building agentic systems
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Latest episodes
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Episode 10 - Define Good First (Track B - Product)
October 20, 2026 · 16 minNinety-two percent accuracy. A green arrow on the slide. And users quietly abandoning the product underneath it. An insurer's claims-intake agent reported beautiful model metrics for two months while adjusters drifted back to reading files…
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Episode 9 - The Not Yet List (Track B - Product)
October 17, 2026 · 16 minFourteen service lines. One prior authorization agent. A go-live that lasted six weeks. The episode opens in a hospital — a health system that gave one agent all of prior auth on day one, every service line, every exception — but the story…
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Episode 8 - Agent Orchestration (Track A - System)
October 13, 2026 · 17 minEpisode 8: Orchestration — Layer two of the nine-layer architecture: orchestration. Who decides what happens next. We open with a five-agent insurance claims crew that did everything right and still went sideways, then work through what…
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Episode 7 - Agent - Human Handoff ( Track A - System)
October 11, 2026 · 8 minA refund agent with a human approval on every action sounds safe. Until reviewers are clicking approve half-asleep, and a $4,800 decimal slip sails through in under two seconds. In this episode: the handoff layer. Where the agent meets the…
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Episode 6 - Write the brief (Track B- Product)
October 7, 2026 · 8 min🎁 Free download: The Agent Brief template from this episode — get it here: The Brief Six weeks of building. Demo day applause. Then the pilot died quietly — because nobody had written down what the agent was supposed to do. Alex and…
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Episode 5 - Architect the System (Track A - System)
September 25, 2026 · 9 minEvery agentic system is really nine layers — whether you designed them or not. In this episode, Alex and Jordan walk all nine through a real war story: an invoice agent that worked in the pilot, then paid twelve thousand dollars to the…
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Two Tracks: The System and the Product
September 25, 2026 · 2 minEpisode 4 asked what to build. Episode 5 asks how to build it. This is the bridge between them. In this short interlude, Alex and Jordan announce the show's new structure: two tracks running in parallel. Track A — The System. How you build…
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Episode 4 - Agentic Product Approach
September 23, 2026 · 7 minMost agentic pilots don't die from bad engineering. They die because nobody wrote down what "working" means. In this episode, Alex and Jordan take the product line: the agent is a product, not a project. It has users, an owner, and a…
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Introduction - The Agentic Enterprise
September 23, 2026 · 3 minBefore you listen to a single episode, listen to this. Two minutes on what The Agentic Enterprise is, who it's for, and the playbook we're building together. In this episode: Why this series exists: cutting through the AI agent hype for…
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Episode 3 - Map before you build
September 22, 2026 · 7 minWhere do the agents go in — and where do the humans stay in charge? Alex and Jordan lay out the map-before-you-build discipline for placing every step before a single bot is built. In this episode: Start with evidence: process mining and…
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Episode 2 - Choose the right use case
September 21, 2026 · 7 minWhich processes deserve an agent — and which should stay deterministic? Alex and Jordan lay out a four-dimension scorecard (value, variability, risk, feedback) for making that call honestly. In this episode: Price the counterfactual: the…
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Episode 1 - Beyond the Demo
September 18, 2026 · 6 minEveryone's demo looks agentic. Almost none of them survive production. In this opening brief, Alex and Jordan ask what makes a system genuinely agentic — goal pursuit, tool use, adaptation to feedback, bounded autonomy — and when a simpler…

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