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Take 5 With Cleanfax – an ISSA Podcast

by ISSA
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Latest episodes

  • How to Disappoint Customers the Right Way

    October 12, 2026 · 5 min

    A homeowner walks you into the living room, points at a brown blotch next to the recliner and asks, “Can you get that out?” You ask how long it’s been there. She thinks for a second. “The Super Bowl party. The year the bean dip went…

  • The Stain Hiding Under the Sofa Says Everything

    October 5, 2026 · 6 min

    It’s 4:40 p.m. on a Friday, and a technician is finishing a living room carpet cleaning job at the end of a long week. He pulls the sofa out to clean underneath it and finds a coffee stain the size of a dinner plate. The stain isn’t on the…

  • Do Your Techs Pass the Front Door Test?

    September 27, 2026 · 6 min

    Your technician pulls into the driveway, and the homeowner is already waiting at the front door with her arms crossed. The last company she hired left a stain by the fireplace and another one by her husband's chair. Nobody from that…

  • When Success Doesn't Feel Like Success

    September 21, 2026 · 4 min

    A full schedule and a wall of five-star reviews don't guarantee an owner who likes the life the company built.

  • They Are Watching You

    September 14, 2026 · 5 min

    Repeat clients may know your company, but they are still evaluating your crew on every visit.

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  • The Competitive Advantage Your Rivals Can’t Buy

    September 7, 2026 · 6 min

    In a crowded cleaning and restoration market, every company is chasing the same customers—and making the same promises. Bigger ads, bolder truck wraps and claims of being “the best” may attract attention, but they rarely build lasting…

  • Why Good Customers Quietly Disappear

    August 27, 2026 · 6 min

    The job's done. The carpet is dry. The hard floor you cleaned is shiny. The invoice is paid. Everything looks fine. Then a year goes by. No call. No repeat booking. No bad review, no angry phone call, nothing you can point to and fix. The…

  • That Deadly Moment When You Stopped Learning

    August 24, 2026 · 6 min

    You have been doing this 20 years. You know the work cold. There is a real chance that this is the most dangerous thing about your business right now.

  • Procrastination Charges Interest

    August 14, 2026 · 4 min

    Procrastination in a cleaning or restoration company is rarely a calendar problem. It's a fear response, and it charges interest.

  • The Follow-Up That Doesn't Feel Like a Follow-Up

    August 7, 2026 · 6 min

    The moment a job ends is the one time a customer sees a company with nothing left to gain. Most contractors waste it on a text message. Two days after the job, the text goes out. “Hi, just following up. How did we do?” Across town, the…

  • How to Navigate Four Tough Conversations at Work

    July 30, 2026 · 6 min

    Nobody gets into cleaning or restoration because they love confrontation. But guess what — this business is built on tough conversations. Today, we will cover four conversations every owner and manager dreads... and exactly how to have…

  • Not Every Customer Complaint Deserves an Apology

    July 27, 2026 · 5 min

    A customer calls three days after a carpet cleaning job, upset that the carpet smells like urine. The crew did nothing wrong—the dog came back to the same spot and had another accident. Nobody on the job cut a corner. So, does the company…

Full episode archive on Apple Podcasts →

About the show

Take 5 With Cleanfax is a video and podcast program from ISSA specifically for the contract carpet and floor cleaning and disaster restoration industries. The series focuses on management and marketing topics, technical tips, emerging news and more, all in five minute segments for busy business owners, managers, and technicians. Want to be a guest on the show? Connect with Jeff Cross, Cleanfax Media Director, at jeffcross@issa.com.