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Modern Travel Agent Podcast

by Modern Travel Agent

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Latest episodes

Mountain Travel Is Booming: The $85 Billion Trend Travel Advisors Can’t Ignore | Robin Lawther, VP of Expedia TAAP

January 8, 2026 · 24 min

In this episode of the Modern Travel Agent Podcast, Chris Dehner sits down with Robin Lawther, Vice President of Expedia TAAP, to explore why mountain travel is quickly becoming one of the most compelling growth opportunities for travel…
The Ultimate Follow-Up Strategy | Turning Leads into Loyal Clients

March 13, 2025 · 14 min

Many travel agents lose potential sales simply because they don’t have a structured follow-up system. In this episode, I’ll share why follow-up is essential, the biggest mistakes agents make, and a step-by-step system to turn more leads…
Expedia TAAP & The Future of Luxury Travel | Robin Lawther

December 2, 2024 · 28 min

Robin Lawther is the Vice President of Expedia TAAP (Travel Agent Affiliate Program), and with over 3,000,000 properties on their site, Expedia is a huge force in the travel industry. Robin and I discuss how travelers’ expectations are…
Are You Communicating Your Value To Your Clients?

July 22, 2024 · 3 min

Crafting your elevator pitch is an important part of being successful as a travel agent, because if you can't explain your value proposition to your clients in easy-to-understand language, you're going to struggle to convince them to work…
Travel Agent 101 | Should I Become A Travel Agent? The Perks Of Selling Travel

July 10, 2024 · 4 min

If you're considering diving into the world of selling travel, here's a quick overview of the benefits of becoming a travel agent. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM…

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Travel Agent 101 | Understanding Commissions, Service Fees, and Focusing on the Big Picture

July 1, 2024 · 6 min

I share some of the basics of commissions, service fees, and the importance of focusing on the big picture during a training call with the newest member of our IC team, Erica. Ready to take your travel agency to the next level? Transform…
Travel Agent 101 | Understanding the Process

June 17, 2024 · 14 min

During a training call with the newest member of our IC team, Erica, I share the basics of being a travel agent, including a breakdown of the 4 step process of working with clients, how to improve your communication on consultation calls…
Maximizing Your Travel Business with Classic Vacations | Insights from Cesar Briceño

June 14, 2024 · 46 min

Cesar Briceño shares how you can partner with Classic Vacations to grow your travel agency business. He shares a little bit about Classic Vacations 46 year history in the travel industry as well as all of the wonderful destinations and…
How Travel Agents Can Book Destination Weddings | Francisco Alvarez of Palladium Hotel Group

April 19, 2024 · 23 min

In this episode, we discuss how agents can book destination weddings with Francisco Alvarez, the Regional Weddings Sales Manager of America with Palladium Hotel Group. We cover Palladium's brand new 2024 wedding packages, their new booking…
The Importance of Taking Things Off Their Plate | Becoming A Better Team Player

March 29, 2024 · 4 min

On this episode, I share the lessons I've learned from our Director of Operations Krystal Aziz and our Director of Weddings Itzel Rodriguez. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the…
3 Lessons To Grow Your Travel Agent Business with Integrity & Kindness

March 28, 2024 · 6 min

In this episode, I share 3 lessons to grow your travel agent business with integrity and kindness. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM custom-tailored for travel advisors…
This Week In Travel: Dominican Republic Is Breaking Records, 6 Airlines Offering Direct Flights to Tulum, Disney Cruise Line Unveils Their Plans For 2025, Increased Airline Baggage Fees, And More

March 18, 2024 · 5 min

The Dominican Republic was the Caribbean’s most popular destination last year, welcoming over 10 million visitors, and it looks like 2024 is going to be even a bigger year for the popular beach destination. This February, the Dominican…

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About the show

The Modern Travel Agent Podcast is designed to educate, inspire, and elevate today’s travel professional. Hosted by Chris Dehner of Modern Travelworks, each episode explores the business side of travel, from supplier insights and destination trends to marketing, sales, and agency leadership, through honest conversations with people shaping the industry. If you’re serious about building a sustainable, profitable travel business, this podcast is for you.