Technology

Make It Real

by EXL

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Latest episodes

How Agentic AI Transforms Insurance with Ronak Doshi and Sarat Varanasi

October 15, 2026 · 24 min

Agentic AI is reshaping insurance, but how can organizations move beyond simply adopting AI and rethink the way work gets done? In this episode, Shirley Macbeth sits down with Ronak Doshi Partner at Everest Group and Sarat Varanasi SVP and…
Why AI Agents Need Better Operating Models to Scale with Sumit Taneja | EXL

October 1, 2026 · 27 min

AI agents are becoming easier to build. But what does it take to move from experimentation to real business transformation? In this episode, Shirley Macbeth sits down with Sumit Taneja, SVP and global head of AI consulting and…
The Data Problem Holding Back Healthcare AI with Arun Rangamani | EXL

September 18, 2026 · 23 min

Healthcare generates enormous amounts of data, yet much of it still goes unused. So what needs to change before AI can make a meaningful impact? In this episode, Shirley Macbeth sits down with Arun Rangamani, SVP of Healthcare Payment…
Using AI to Protect Healthcare Systems with Kurt Spear | Highmark

July 16, 2026 · 23 min

AI is transforming healthcare, but how can organizations harness its benefits while staying ahead of increasingly sophisticated threats? In this episode, Shirley Macbeth sits down with Kurt Spear, Vice President of Financial Investigation…
Scaling AI in Service Organizations with Carolynn Smith | Prudential Financial Inc.

June 11, 2026 · 25 min

In this episode, Shirley Macbeth sits down with Carolynn Smith, Head of US Service at Prudential, to discuss how AI is reshaping the way Prudential’s service organization delivers outcomes for employees and customers. Carolynn shares…

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How AI Can Solve Problems Without Replacing Systems with Tim Rafton | IAG

May 14, 2026 · 22 min

Why do AI programs stall before they scale? In this episode, Shirley Macbeth sits down with Tim Rafton, Executive General Manager at IAG, to break down how AI is changing the pace of transformation in insurance. With decades of legacy…
New Possibilities in the Age of Agentic AI with Samrah Khan | Google

April 9, 2026 · 25 min

Agentic AI is more powerful than ever. How can organizations keep up with the latest developments to unlock the real potential of AI today? In this episode of Make It Real, Shirley Macbeth talks to Samrah Khan, Head of North America…
How AI simplifies complex systems with David Anderson

March 12, 2026 · 22 min

A conservative mindset may be keeping an organization from fully realizing the benefits of AI. With clear goals and alignment, businesses can take the first step towards embedding AI in the workflow. In this episode of Make It Real…
Unlocking the Real Value of AI in Business with Rohit Kapoor

January 7, 2026 · 22 min

Many organizations are still struggling to bridge the gap between the promise of AI and its reality. So, how can leadership make AI work for them? In this episode of Make It Real, Shirley Macbeth sits down with Rohit Kapoor, CEO and…
This is Make It Real

November 27, 2025 · 1 min

How is AI changing the way your organization works? EXL brings you Make It Real, a podcast where you’ll hear from leaders with a real, actionable approach to data and AI. Hosted by Shirley Macbeth, Chief Marketing Officer at EXL, each…

Full episode archive on Apple Podcasts →

About the show

Artificial intelligence is changing the way real work gets done. But big ideas don’t drive change. People do. The ones who roll up their sleeves, modernize data, and bring AI to life where it matters most. In the workflow. This is for them. For you. The visionaries. The innovators. The leaders turning potential into performance and pushing their organizations forward. Everyone’s talking about the promise of AI and what it can do. On this show, we’re talking about making it real. Learn from the experts who are driving it forward and walk away with everything you need to bring AI to life in your organization.