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ITIL® 4 Unplugged - Simplifying IT Service Management podcast artwork
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ITIL® 4 Unplugged - Simplifying IT Service Management

by Con Punto y Koma
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About the show

ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.

Latest episodes

  • Plugged In: The Brain of IT - Why Knowledge Isn’t Power Until It’s Shared

    July 30, 2025 · 15 min

    In this jam-packed episode of Plugged In, Tyler and Jessica dive deep into the unsung hero of ITIL practices—Knowledge Management. They unpack why having data isn’t enough, how to transform tacit expertise into shared wisdom, and what…

  • Plugged In: The SIAM Fix

    July 24, 2025 · 17 min

    When services break and no one takes the blame, it’s time for a new approach. Tyler and Jessica unpack Service Integration and Management—what it is, why it matters, and how it transforms supplier chaos into coordinated service delivery…

  • Plugged In: Who Signed This Mess? Supplier Management Without Regrets

    July 17, 2025 · 14 min

    Welcome to Season 3 of ITIL 4 Unplugged—Plugged In. This season, we’re going beyond the ITIL playbook, exploring the real-world practices that bring service management to life. From SIAM to integration, governance to chaos control—if it…

  • Elevate ITSM: The Problem with Problems – Inside ITIL 4 Problem Management

    July 2, 2025 · 13 min

    Why do the same incidents keep showing up? Who’s actually fixing what’s causing the chaos? In this episode of ITIL 4 Unplugged, Tyler and Alex dive into the world of Problem Management — and somehow make it fun. From swarming and known…

  • Elevate ITSM: Eyes Wide Open - Mastering Monitoring and Event Management

    June 25, 2025 · 16 min

    Join Alex and Tyler as they explore the always-awake world of Monitoring and Event Management in ITIL 4! In this engaging deep dive, discover how to transform your IT operations from reactive firefighting to proactive problem prevention…

  • ITSM Elevate: Mapping the Digital Universe - Service Configuration Management Decoded

    June 18, 2025 · 17 min

    Join hosts Tyler and Alex as they unpack one of ITIL® 4 most critical yet misunderstood practices - Service Configuration Management. Think of it as creating a GPS for your digital infrastructure! In this episode, we explore how to build…

  • ITSM Elevate: Release vs Deployment - Behind the Curtain of Change

    June 11, 2025 · 11 min

    In this episode of ITIL® 4 Unplugged: Elevate Your ITSM, Tyler and Rachel untangle the often-confused practices of Release Management and Deployment Management. Through real-world examples, natural conversation, and a touch of humor, they…

  • ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…”

    June 4, 2025 · 25 min

    The episode titled “Dear Service Provider, We Need to Talk…” opens with a playful yet insightful look at what happens when expectations between service providers and customers are misaligned — and how Service Level Management (SLM) aims to…