Housing Ombudsman

Latest episodes

• Noise report interview with Vicky Smith, partner at Devonshires

  December 12, 2022 · 32 min

  In this episode, the Housing Ombudsman Richard Blakeway talks to Victoria Smith, Partner at Devonshires, about our Spotlight report into noise complaints. During the podcast, we look at the key takeaways from the report, including the…

• Deconstructed Repairs Case

  June 8, 2022 · 25 min

  In this episode the Housing Ombudsman, Richard Blakeway talks to Sector Development Lead Dave Simmons, Adjudicators Alexandra Blacknell and Kani Deen. During this podcast we will examine what we consider fair and reasonable when we…

• Our strengthened Complaint Handling Code

  May 5, 2022 · 24 min

  Our strengthened Complaint Handling Code In this episode, Richard Blakeway, the Housing Ombudsman, talks to Sector Development Lead Dave Simmons, Head of Insight and Development, Rebecca Reed, Head of Business Services at Tpas, Louise…

• Disrepair protocol

  February 6, 2022 · 15 min

  In this episode, Richard Blakeway, the Housing Ombudsman, talks to Sector Development Lead Dave Simmons, Head of Dispute Resolution Jennifer Ryans and Quality Standards Manager Elizabeth Eves about why there has been a significant increase…

• Spotlight report on damp and mould - Interview with Catherine Ryder from the National Housing Federation

  November 25, 2021 · 28 min

  In this latest episode Catherine Ryder, Director of Policy and Research at the National Housing Federation joins Housing Ombudsman Richard Blakeway to discuss issues featured in our Spotlight report on damp and mould. It also discusses the…

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