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Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation

by Disruptive Innovations

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Latest episodes

Why Relationships Still Matter in AI-Powered Recruiting with Ankur Anand of Harvey Nash

October 11, 2026 · 39 min

What does it take for new technology to stick inside a people-first business? David Wright speaks with Ankur Anand, Group CIO and Member of the Executive Council of Harvey Nash, about framing AI around real business problems and bringing…
The Contact Center as a Trust Engine with Chad Anderson of Mercedes-Benz USA

September 27, 2026 · 33 min

Luxury brands once sold themselves on product alone. Today, brand experience is the differentiator, and Chad Anderson, Head of Customer Care and Roadside Operations at Mercedes-Benz USA, sits at the center of that shift, turning service…
Treating Every Patient Complaint as Insight with Claire Marshall of Improving Experiences Ltd

September 13, 2026 · 40 min

Most patient experience data never becomes learning. It gets collected, filed, and forgotten, instead of turned into the improvement it was meant to drive. Claire Marshall, Founder of Improving Experiences Ltd, spent three decades inside…
Why Accomplishment Never Felt Like Enough with Tricia Gray of Aditus Partners

August 31, 2026 · 39 min

An executive carries a reputation built on credentials and results. David Wright talks with Tricia Gray, Chief Executive Officer of Aditus Partners, about what leadership actually requires, and turning personal loss into a legacy of…
Fighting AI-Driven Impersonation Scams in Recruiting with Gary Pikul of Boyden

August 23, 2026 · 42 min

Boyden has spent decades building trust as the world's oldest executive search firm. Gary Pikul, its CTO, joins David Wright to break down the AI threat now testing that trust. He unpacks AI-driven impersonation scams in recruiting and the…

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Solving the Problem Before the Product with Jessie Gungor of Central and North West London NHS Foundation Trust

August 16, 2026 · 52 min

So many digital investments in healthcare fail to solve the problem they were meant to fix. Jessie Gungor, CNIO of Central and North West London NHS Foundation Trust, joins David Wright to explore why, and shares why he believes digital…
Closing the AI Governance Gap and Building Upstream Care with Dr. Ami Bhatt of the American College of Cardiology

August 2, 2026 · 42 min

Healthcare AI often gets scrutinized at the front door. The real risks live downstream in workflows and handoffs no one is watching. Dr. Ami Bhatt, Chief Innovation Officer of the American College of Cardiology*, joins David Wright to…
Why AI Can't Fix a Broken Culture with Sarina Swan of Vitalant and Chad Anderson of Mercedes-Benz USA

July 26, 2026 · 30 min

Recorded live at the CCW Las Vegas show floor, David Wright sits down with Sarina Swan, Sr. Director, Customer Contact Center of Vitalant, and Chad Anderson, Head of Customer Care and Roadside Operations of Mercedes-Benz USA, to unpack…
Rethinking Customer Experience in Healthcare with Jason Frame of Southern Nevada Health District and Aaron Johnson of Penn Medicine, University of Pennsylvania Health System

July 19, 2026 · 36 min

David Wright talks privacy, AI and customer experience with Jason Frame, Chief Information Officer of Southern Nevada Health District, and Aaron Johnson, Interim Chief Marketing Officer of Penn Medicine, University of Pennsylvania Health…
Upskilling, Contact Centers and AI's Role in CX with Antrea Dowd of HCA Healthcare, Shmuel Saklad of B&H Photo Video and Dale Sturgill of Memorial Hermann Health System

July 13, 2026 · 41 min

Antrea Dowd of HCA Healthcare, Shmuel Saklad of B&H Photo Video, and Dale Sturgill of Memorial Hermann Health System join David Wright live from CCW in Las Vegas to explore how AI is reshaping contact centers, workforce development and the…
Turning Rocks Into Gems: Building Global Data Operations with German Faraoni Heidenreich of Reckitt

June 28, 2026 · 47 min

German Faraoni Heidenreich, Global Director Data and Shared Services of Reckitt — the company behind Lysol, Mucinex and Finish — joins David Wright to explore what it really takes to transform data operations inside a global consumer goods…
Why Saying Yes to Discomfort Is the Fastest Path to Innovation Leadership with Tracy Elmer of TrueCare

June 22, 2026 · 37 min

David Wright sits down with Tracy Elmer, Chief Innovation Officer of TrueCare. They discuss building a career on saying yes before feeling ready, leading innovation in community healthcare and using AI to restore human connection at the…

Full episode archive on Apple Podcasts →

About the show

Disruptive Innovators features conversations with CIOs and IT/Digital leaders from around the world - diving into their personal backstory/career, their current role, trends they've been seeing and their vision for the future. This podcast is made for people who recognize how quickly the digital business landscape is evolving - those who recognize that it takes a village of trusted advisors to navigate this ever-changing terrain – People who enjoy listening to high-level discussions surrounding what it means to be a leader, real-world examples of challenges faced, and industry-specific strategies leveraged to create exceptional business outcomes.