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Similar topics: cx and applying
Chart positions today · Philippines
Not on the United States charts we track today.
Not on the United Kingdom charts we track today.
Not on the Canada charts we track today.
Not on the Australia charts we track today.
Not on the Germany charts we track today.
Not on the Brazil charts we track today.
Not on the Mexico charts we track today.
Not on the New Zealand charts we track today.
Not on the Ireland charts we track today.
Not on the India charts we track today.
Not on the Japan charts we track today.
Not on the Philippines charts we track today.
Not on the South Africa charts we track today.
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Ranking history · Philippines
Latest daily rankings: Oct 21. New rankings will appear after the next update.
Recent history only — this show has no current ranking on the Business, Philippines chart. These are recorded positions from the last 7 days, not current rankings.
Position on the Business, Philippines combined chart over the last 7 days. Toggle platforms to compare their positions. Lower rank numbers are better.
View as table
| Date | Combined Rank | Apple Podcasts |
|---|---|---|
| Oct 21 | — | — |
| Oct 18 | #158 | #159 |
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Q and A Pt. 13 - First Call Resolution, Sentiment Scoring, and Agent Morale
April 10, 2026 · 18 minIn this episode, top industry trainer and Quality Assurance expert Trey Briggs answers listeners' questions regarding first-call resolution, sentiment scoring, agent morale, and scoring challenges. Trey offers industry-leading solutions…
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The Significant Differences Between Scoring and Training
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How to Make Mediocre Agents Great Pt. 6
October 16, 2025 · 17 minIn this super-informative episode, top industry trainer and thought leader, Trey Briggs, discusses accountability, training versus scoring, and how to make underperforming agents excellent! Trey offers industry-leading solutions based on a…
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How to Make Mediocre Agents Great Pt. 5
May 14, 2025 · 19 minIn this episode, top call center industry trainer and thought leader Trey Briggs discusses how to make mediocre agents great through a process focused on fixing the mistakes in their word choice and phone manners. Trey offers…
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April 10, 2025 · 18 minIn this thought-provoking episode, top industry trainer and thought leader Trey Briggs discusses a pundit's recent call for a current training model refresh for the call center industry, what that would look like, and what it would take…
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The Call Center Industry's Denial Dynamic
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About the show
Bringing fresh ideas to the contact center industry, Call Center Confidential offers a uniquely insightful exploration of agent customer-service training and performance management, packed with the industry's most cutting-edge ideas and perspectives. If you are passionate about this subject, this is the podcast for you!