About the show
Latest episodes
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The Future of Insurance – Making Tough Relationships Work Better
October 6, 2026 · 19 minEpisode Detail Claims professionals often begin a conversation already cast as the adversary. Many claimants have been primed to expect a fight, so they arrive ready for one, and the person trying to help has to find a way through that…
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The Future of Insurance – John Kellington, CEO, ACORD
September 29, 2026 · 27 minEpisode Detail John Kellington has spent his career on every side of the same question: how does data move reliably across an industry built on thousands of separate systems that all need to talk to each other? He's built the standards…
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Ensuring Trust at a Time of Mistrust (Live from ACORD CONNECT 2026)
September 22, 2026 · 54 minEpisode Detail Three voices, one shared problem: the insurance industry calls itself data-driven, but trusts almost none of the data it runs on. This episode is a live panel recorded at ACORD Connect 2026, where Bryan sat down with…
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The Future of Insurance – Stay Tuned for Next Week
September 13, 2026 · 1 minWe're taking a quick break this week as we ramp up with a lot of interviews being recorded in the next month. Stay tuned and be sure to subscribe you catch them when they start dropping on September 22nd with Season 9 Episode 6!
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The Future of Agents & AI: What AI Actually Means for Agents
September 8, 2026 · 26 minEpisode Detail This episode is a discussion of the thought leadership paper Bryan Falchuk published in September 2026 on a pressing an important question the industry is facing today – will AI spell the end of insurance agents and…
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Mike Zukerman, President & CEO, CSAA Insurance Group
September 1, 2026 · 47 minEpisode Detail When wildfire risk pushed many insurers to retreat from the California homeowners market altogether, CSAA Insurance Group chose a different path: reward the homes that actually harden against fire with a three-year rate…
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Kim Garland, Insurance Industry Veteran
August 25, 2026 · 30 minEpisode Detail Insurance carriers have quietly lived with a roughly $50 billion problem for years: a level of fraud baked so thoroughly into homeowners and personal auto pricing that the industry simply calls it the cost of doing…
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Graeme Dean, Founder, Hotspot Cover & Trigger Parametric
August 18, 2026 · 29 minEpisode Detail Travel insurance has long relied on a government advisory as a clean, defensible line between insurable and not: when the advisory says don't go, coverage steps back. It's a structure that works well when conflict stays…