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The Bagfather

by Baggage Media

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Latest episodes

Jamie Ratcliffe/Sarah Charsley: How Heathrow Is Reinventing the Baggage System

August 7, 2026 · 40 min

The Future of Baggage Operations at Heathrow: Automation, Data & Passenger Trust In this episode of The BagFather, host Jen Zemba sits down with Jamie Ratcliffe, Senior Product Development Manager for Baggage at Heathrow Airport…
Anne-Marie Pellerin: Creating A Truly Connected Airport

July 24, 2026 · 36 min

From Data Overload to Operational Intelligence: Connecting Aviation's Hidden Systems In this episode of The BagFather, hosts Jen Zemba and Marlon van der Meer welcome Anne-Marie Pellerin, CEO of Curie Technologies, to explore one of…
Gus Naughton: Improving Baggage Operations | Alaska & Hawaiian Airlines’ Digital Transformation

July 10, 2026 · 42 min

AI, Innovation & Rebuilding Trust in Baggage Operations In this episode of The BagFather, host Marlon van der Meer sits down with Gus Naughton, Principal Software Engineer at Alaska and Hawaiian Airlines, to explore how AI and digital…
Stephane Thao: The Future of Seamless Travel | AI, Biometrics & Connected Baggage

May 22, 2026 · 43 min

Seamless Travel & the Future of Baggage: AI, Biometrics & Connected Journeys In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba sit down with Stephane Thao, Head of Seamless Travel Solutions at Amadeus, to explore…
Ryan E. Gales/Azmat Aulakh: Designing Airport Baggage Systems | Beyond Check-In

May 8, 2026 · 44 min

Rethinking Airport Baggage Systems: Design, Operations & the Future of Automation In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba sit down with Ryan E. Gales and Azmat Aulakh from Jenkins/Gales & Martinez, Inc…

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Anja Schuhmacher/Juergen Lehmann: How Lufthansa Uses Technology to Win Passenger Trust

April 29, 2026 · 41 min

In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba sit down with Anja Schumacher, Senior Manager Airport Experience & Partnerships at Lufthansa, and Juergen Lehmann, Senior Manager Baggage Innovations. Together, they…
Ina Eldøy: The Future of Baggage Handling | A High-Tech Journey of Your Suitcase

April 10, 2026 · 46 min

In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba welcome Ina Eldøy, founder of Norway’s BagID, a company reshaping the baggage handling experience through smart, reusable electronic bag tags. The conversation…
Alfie Watts: How To Travel Light & Live Large | Lessons from a Race Across the World Winner

March 27, 2026 · 38 min

In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba welcome Alfie Watts, acclaimed travel influencer and winner of BBC’s Race Across the World, for an engaging conversation on modern travel and the art of packing…
Dr. Joel Greenberg: Reinventing Aviation Security Technology Through AI-Driven X-Ray Innovation

March 13, 2026 · 43 min

In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba welcome Dr. Joel Greenberg, the founder and CEO of Quadridox, a company at the forefront of aviation security technology. The episode delves deep into Quadridox’s…
Blank Slate, Big Plans: Jan Wicki on Baggage at Noida International

August 20, 2025 · 37 min

We wrap up Series One of The Bagfather with Jan Wicki from Noida International Airport. As a brand new greenfield airport, Noida offers a rare opportunity to design a baggage system with no legacy constraints. Jan takes us inside the…
Breaking the Paper Habit: Jasper Quak on the Rise of BAGTAG

August 6, 2025 · 30 min

This week on The Bagfather, we go deep with Jasper Quak, Managing Director of BAGTAG. We talk origins, obstacles and the growing momentum behind electronic bag tags. With a focus on sustainability, simplicity and scaling up, Jasper offers…
Heavy Lifting: Jason Odey on the Realities of Baggage at a Major Hub

July 23, 2025 · 30 min

This week, The Bagfather welcomes Jason Odey, the man behind baggage operations at Toronto Pearson. As Director of Baggage for one of North America’s busiest airports, Jason reveals the pressures, the wins and the behind-the-scenes…

Full episode archive on Apple Podcasts →

About the show

Your all-access pass to the world of baggage, aviation, and innovation. Step into the fascinating world of baggage and aviation with The Bagfather. This exciting podcast delves into the untold stories, innovative breakthroughs, and behind-the-scenes operations that keep the global travel industry moving. Hosted by Marlon van der Meer and Jen Zemba, both seasoned professionals with years of experience in the skies and on the ground, The Bagfather uncovers the challenges, triumphs, and transformations shaping how people and their belongings travel across the globe. From industry leaders revolutionising baggage handling to captivating tales from the tarmac, this is a must-listen for aviation enthusiasts, tech lovers, and anyone curious about the hidden logistics of travel. Because in this industry, every bag tells its own story. The Bagfather is a Fresh Air Production for Baggage Media. The producer is Julian Lorkin and the executive producer is Annie Day with editorial support from Caroline Blacklock-Vandy.