Signal and Story

Signal and Story is a relaxed weekly conversation for people who build and buy conversational AI: contact-centre platforms, voice agents and customer-service chatbots. Each week, two hosts talk through the stories that caught their eye. Elena has run these deployments herself and brings the day-to-day view: who has to staff it, what changes for the team, and what a customer actually hears. Sam follows the market: who is moving, what things cost, and what a regulator has just changed. It's not a debate and not a news bulletin. It's two people who know the field catching up over a coffee on what happened, why it's interesting and what it might mean in practice. The hosts' voices are generated by AI (artificial intelligence). New episodes every week.