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Business

Pivoting to Technology Adoption

by Donna P. Mitchell
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About the show

Pivoting to Technology Adoption 70% of technology transformations fail. Not because of the technology, but because organizations never close the adoption gap. The system goes live. The people never fully adopt it. The investment stalls. If your clinicians won't use the new EHR, your teams are working around the new platform, or your rollout is technically "done" but nobody's actually using it, this show is for you. Host Donna P. Mitchell, The Transformation Authority™ and author of Pivoting to Technology Adoption: Mind the Gap, brings 49 years across five regulated industries (telecommunications, aviation, airline management, healthcare, and emerging technologies) to every conversation. From hospital systems to enterprise and mission-driven organizations, she has enabled more than 150,000 professionals through four major types of transformation, and she knows exactly where adoption breaks down. Each episode features the executives, clinical leaders, and strategists who have faced the gap firsthand, and the decisions that determine whether technology delivers or derails: clinician and workforce adoption, healthcare technology, and enterprise change. Forbes Business Council member. Senior Executive Healthcare Think Tank member. Five industries. One question: will your people adopt what your technology promises?

Latest episodes

  • A Bad Process, Finished Quicker. What Leaders Miss Before They Add AI, with Tom Altman

    October 6, 2026 · 21 min

    Most AI efforts do not stall on the technology. They speed up a process nobody has looked at closely. Fractional CTO/CIO Tom Altman explains why AI takes a bad process and makes it finish quicker, why the trouble lives in the handoffs, and…

  • The Ending Is Where You Should Start — Rich Bornstein on the Story Gap

    September 29, 2026 · 20 min

    Seventy percent of technology transformations fail — and it is not the technology. It is the human adoption gap. Emmy-nominated producer Rich Bornstein returns to the show to talk about the gap inside that gap: how leaders communicate…

  • What People Need — Why Buy-In Is Not a Nice-to-Have

    September 22, 2026 · 6 min

    Seventy percent of technology transformations fail — and it is not the technology. It is the human adoption gap. In this solo author read, Donna P. Mitchell reads Chapter 5 of her book Pivoting to Technology Adoption: Mind the Gap — the…

  • What People Do — Shadow Systems, Sabotage, and the Distance Between the Dashboard and the Floor

    September 8, 2026 · 9 min

    Seventy percent of technology transformations fail — and it is not the technology. It is the human adoption gap. In this solo author read, Donna P. Mitchell reads Chapter 4 of her book Pivoting to Technology Adoption: Mind the Gap, and…

  • The Autonomous Enterprise: What Privileges Should You Allow AI?

    August 25, 2026 · 34 min

    Steve Hall, Chief AI Officer at ISG, argues the question executives keep asking is the wrong one. Not what AI can do — what privileges you should allow it. He walks through the autonomous enterprise, what his market data shows about who is…

  • Five Industries. One Blind Spot.

    August 11, 2026 · 11 min

    70% of technology transformations fail. Not because of the technology, but because of the gap between what leaders deploy and what people actually do with it. In this compilation, host Donna P. Mitchell puts a year of the show's strongest…

  • What People Feel: Why Attitudes and Culture Eat Strategy Every Time

    August 4, 2026 · 6 min

    70% of technology transformations fail. Not because of the technology, but because of the gap between what leaders buy and how people actually feel about using it. In this episode there is no guest. Host Donna P. Mitchell reads Chapter 3…

  • The Builder's Chair: What C-Suite Misses About AI Adoption

    July 21, 2026 · 36 min

    70% of technology transformations fail. Not because of the technology, but because of the gap between what leaders buy and how people actually use it. In this episode, host Donna P. Mitchell turns the lens to the builder's side. Instead…