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Keys To The Shop : Equipping Coffee Shop Leaders

by Chris Deferio

Chart positions today · India

Not on the India charts we track today.

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Latest episodes

  • SHIFT BREAK! Let Your Cafe Be

    October 8, 2026 · 9 min

    In the ecosystem of entrepreneurship we glorify and practice a certain kind of paranoia about our businesses. We are never happy and always suspecting we are behind, or broken in some secret way that we need to find. The result is that…

  • 630: Two Dollar Drip and The Fight For Accessible Menus w/ Tim Riley of Heavy Water Coffee, Los Angeles, CA

    October 5, 2026 · 43 min

    The coffee shop experience is one that should be accessible to a wide variety of people. How we go about building a welcoming and hospitable space is not only the work of interior design, workflow, and service standards; it also extends to…

  • 629: Founder Friday! Stephanie Jones of Mrs. Jones Cold Brew is The OG Cold Brew Queen!

    October 2, 2026 · 43 min

    Cold brew only is not a normal thing for a coffee bar. It takes deep dedication, innovation, and focus to drive that concept and offer customers out of the ordinary that they both remember AND love. For ten years now our guest has been…

  • SHIFT BREAK! Don't Build Compromise Into Your Business

    October 1, 2026 · 9 min

    What happens when we build into our systems exceptions for the less than desirable habits of staff? Well for starters we rob that staff member of the opportunity to grow and receive correction to meet the standards. We then rob our…

  • 628: Start With Reasonable Hospitality

    October 1, 2026 · 27 min

    We love extremes. Novel services, events, specials, and stunts to catapult us into the consciousness of our customers seem to be what we favor and are fixated on. After all, it proves that we are different, better, and that we care about…

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  • SHIFT BREAK! The Danger of Fast-Track Training

    September 25, 2026 · 12 min

    The temptation for fast-track people during training is a very common one. I would go so far as to say that, half of the reason we see the inconsistencies and quality of product and service issues we do today, comes from pushing people…

  • 627: Why You Need to Work IN Your Business

    September 23, 2026 · 20 min

    We hear the advice from the popular author of "The E-Myth" saying that we should work ON our business, not IN it. While I understand and agree with the point being made to not get caught up in tasks perpetually that make you a bottle neck…

  • SHIFT BREAK! Vibes Are a Cheap Replacement For Meaning

    September 19, 2026 · 10 min

    I hear the word "vibes" used as a stand in for a lot of different things. Most often it is used to describe a somewhat ambiguous sense of good feelings or peace of mind around a culture or a person. The idea is great, but the issue is that…

  • 626: Why You Are Not Getting Ahead in Your Career

    September 16, 2026 · 35 min

    We all have ambitions and hopes for our career but time passes and we don't see any progress. It would be a mistake to chalk this up to fate instead of a lack of progress that comes from a lack of intentional actions as well as our…

  • SHIFT BREAK! It's Got To Hurt If It's To Heal! : The Pins and Needles of Positive Change

    September 10, 2026 · 9 min

    All too often we are likely to stick with the comfortable and known dysfunction or the habitual neglect of important areas of our business, than to take the uncomfortable but needed step of fixing and bringing life into those areas. In…

  • 625: 5 Ways To Make Your Coffee Taste Better

    September 7, 2026 · 42 min

    The quality of your coffee is one of the main reasons people choose your cafe vs another. It is the baseline expectation customers have for a specialty coffee shop and today, in spite of our abundant resources and access to information and…

  • 624: Founder Friday! The Power of Inclusion w/ Lindsay Wrege of 321 Coffee in Raleigh, NC

    September 5, 2026 · 47 min

    One of the coolest things about coffee is how it can be used as a catalyst for change. Today we are going to be talking with someone who has built one of the best examples of how a business with a vision can make real progress for…

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About the show

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.