DigitalGov Podcast

Latest episodes

• Behind the Scenes of the Social and Behavioral Science Team

  April 4, 2016 · 15 min

  The Social and Behavioral Sciences Team (SBST) uses theories, research, and methods from the social and behavioral sciences to address and solve challenges faced by the public. Team members come from a variety of backgrounds, including…

• Bridging Content and Discovery Through DigitalGov Search

  December 4, 2015 · 12 min

  For government agencies, connecting users to information is a critical part of meeting the public’s needs and delivering excellent customer service. DigitalGov Search helps agencies deliver information to government searchers on every…

• Inside Look At DAP (Digital Analytics Program)

  September 11, 2015 · 19 min

  You cannot improve your digital outreach without data. Since 2012, the Digital Analytics Program (DAP) has provided agencies the critical information and metrics that they need to make their public-facing websites better. The buzz around…

• How IVR Supports Contact Centers

  September 11, 2015 · 12 min

  ​DigitalGov University has added podcasts to our suite of offerings on DigitalGov, featuring interviews and discussions with leaders in the DigitalGov community. For the first edition, we talked to Diane ​Devera, “Voice of the IVR” for…

• Leaders Come and Go, But Your Customers Will Remain

  September 11, 2015 · 17 min

  To provide great customer service, bring your agency’s customers to the table. This is one of many insights recently offered by Stephanie Thum, Vice President of Customer Experience at the Export-Import Bank of the United States. Thum has…

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