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Spa Insider

by Universal Companies

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Latest episodes

The Longevity Opportunity Spas Are Missing with Nancy Griffin

September 15, 2026 · 21 min

What does longevity actually mean for the traditional spa? Nancy Griffin has spent more than three decades in the spa and wellness industry and countless hours speaking with leading voices in aging and longevity. In this episode of Spa…
Building an Esthetics Career that Stands Out with Joanne Berry

August 18, 2026 · 18 min

What happens after esthetics school? That was one of the biggest themes in my conversation with Joanne Berry, founder of Wellness Education Hub. Joanne trained in the UK, where her education included both aesthetics and massage, and she…
From Story to Strategy: Building a Business People Believe In with Patrick Huey

August 10, 2026 · 16 min

Every business has a story, but the strongest ones do more than tell it. They bring it to life through their culture, decisions, leadership, and the experiences they create for both employees and guests. In this episode of Spa Insider…
From Good to Forbes Five Star: Your Guide to Creating Standout Spa Experiences

July 28, 2026 · 21 min

Great service is expected. The real question is what makes your spa meaningfully different. In this episode, John Cowan speaks with Catherine Warren, Vice President at Arch Amenities Group, who oversees Forbes Five-Star training across…
From Nurse to CEO: A Caregiver's Approach to Hospitality with Michael Tompkins

July 20, 2026 · 20 min

When I first started researching Michael Tompkins, I couldn't stop reading. His career has taken him from registered nurse to massage therapist, from helping shape Canyon Ranch's approach to health and wellness to serving as CEO of Miraval…

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The Psychology Behind Extraordinary Spa Experiences with Jeremy McCarthy

July 14, 2026 · 28 min

In this episode of Spa Insider, John sits down with Jeremy McCarthy, CEO of Leisure Alchemy, former Group Director of Spa & Wellness at Mandarin Oriental Hotel Group, and author of The Psychology of Spas & Wellbeing, to explore the science…
What Great Spa Leaders Do Differently with Ginger McLean

July 7, 2026 · 18 min

What separates an exceptional spa from an average one? In this episode of Spa Insider, John Cowan sits down with Ginger McLean, Executive Director of Spa & Wellness at Revival Spa at Renault Winery Resort, to explore the leadership…
Know Your Purpose: Timeless Lessons for Today's Spas with Mary Bemis

June 29, 2026 · 15 min

In this episode of Spa Insider, host John Cowan sits down with Mary Bemis, founder of Insider's Guide to Spas, co-founder of Organic Spa Magazine, and the launch editor of American Spa Magazine. Having spent nearly three decades…
The Hidden Profit Opportunities Most Spas Miss with Frank Pitsikalis

June 23, 2026 · 24 min

Are spas leaving money on the table without realizing it? In this episode of Spa Insider, host John Cowan sits down with Frank Pitsikalis, CMO and SVP of Product Strategy at Agilysys and founder of ResortSuite and to explore the hidden…
Making Wellness More Inclusive with Jean-Guy de Gabriac

June 15, 2026 · 15 min

What does it mean to create wellness for all? We explored that question on this episode with Jean-Guy de Gabriac, founder of World Wellness Weekend, who shares his vision for making wellness more accessible, inclusive, and impactful for…
The Strategy Behind Exceptional Spa Experiences with Jennifer Holzworth

June 8, 2026 · 18 min

What separates high-performing spa teams from the rest? We dug into just that on this week's Spa Insider episode with Jennifer Holzworth, Vice President of Spa & Wellness Operations at Montage International and member of the ISPA Board of…
Building a Wellness Ecosystem with Tammy Pahel

June 1, 2026 · 15 min

How can you incorporate wellness into every touchpoint of your spa experience and do it effectively? Tammy Pahel, who oversees spa and wellness at Carillon Wellness Resort Miami and serves as chief wellness officer for Alchemy Resorts…

Full episode archive on Apple Podcasts →

About the show

Welcome to Spa Insider, the podcast for spa professionals who want to grow, connect, and thrive. Hosted by Universal Companies—trusted by spas from the Ritz-Carlton to independent practitioners—we share tips, tools, and expert advice to support your day-to-day and long-term success. Whether you’re new or seasoned, you’ll find helpful insights in every episode.