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Performance Matters | A 5 Moments of Need® Podcast Series

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Latest episodes

From Training to Performance: A Trailblazer’s Journey

September 30, 2026 · 32 min

In this episode of the Performance Matters Podcast, Bob Mosher sits down with 2025 5 Moments of Need Trailblazer Award winner Karen Conlin to talk about what it really takes to move from a training mindset to a performance…
Stop Measuring What’s Easy. Start Measuring What Matters.

September 17, 2026 · 51 min

What if the problem with learning evaluation isn’t the metrics—but the system we’ve built around them? In this episode of the Performance Matters Podcast, Bob Mosher joins Julie Dirksen and David Kelly to challenge how L&D measures…
Stop Training for Knowledge. Start Designing for Performance.

September 2, 2026 · 44 min

What if the problem isn’t the training—but the way we think about performance? In this episode of Performance Matters, Bob Mosher sits down with Guy Wallace to explore why traditional learning approaches often fall short and what it takes…
How UHC Is Building a Performance-First Learning Culture

August 10, 2026 · 50 min

What happens when a large learning organization shifts its focus from delivering training to enabling performance? In this episode of the Performance Matters podcast, Bob Mosher sits down with Christy Pletcher and Scott Schmoldt of…
Trailblazer Spotlight: Dr. John Townsend on Measuring What Matters

August 3, 2026 · 36 min

In the first episode of our Trailblazer Series, Bob Mosher sits down with 5 Moments of Need Trailblazer Award recipient Dr. John Townsend to explore what it really takes to transform learning into measurable business performance. Drawing…

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Task Intelligence: The Missing Link Between AI and Human Performance

July 29, 2026 · 21 min

AI is transforming the way organizations work, but successful AI adoption starts with understanding the work itself. In this episode of the Performance Matters podcast, Bob Mosher welcomes back Dr. Con Gottfredson to explore the emerging…
The Future of L&D: Performance, AI, and Business Impact

June 25, 2026 · 33 min

What does true learning engagement look like—and why is it about much more than course completions and attendance metrics? In this episode of the Performance Matters Podcast, Bob Mosher sits down with Dr. Becky Willis, author of Seven…
AI Won't Replace Workflow Design: It Will Supercharge It!

June 3, 2026 · 27 min

In this episode of Performance Matters, Bob Mosher sits down with Dr. Conrad Gottfredson to explore how AI is transforming the way we design learning, support performance, and enable work. Together, they discuss how AI can accelerate…
Leading Change with Empathy: A Conversation with Megan Torrance

May 27, 2026 · 30 min

In this Performance Matters episode, Bob Mosher sits down with learning and change expert Megan Torrance to explore why change is so challenging in learning and performance projects—and why it doesn’t have to be. Megan breaks down how…
Key Principles for Workflow Learning in a World of AI & Beyond

April 2, 2026 · 23 min

In this episode of the Performance Matters Podcast, Bob Mosher steps back to connect the dots across months of conversations, posts, principles, and field insights reshaping how we think about workflow learning. With the rapid rise of AI…
From Content Chaos to Clean Data: Uber’s Tech-Driven Shift

March 17, 2026 · 20 min

In this final installment of our 3-part series with the remarkable Global Learning Team at Uber, host Bob Mosher sits down with Adina Nichols, the leader behind Uber’s Learning Technology & Operations vertical. After hearing from Esha and…
The System Behind the Shift: Uber’s Workflow Learning Playbook

March 4, 2026 · 18 min

In Part 2 of this three-part series with the global learning team at Uber, we sit down with Ravish Sikka, Uber’s Global Learning Design Leader, to explore the power, and necessity, of implementing a true workflow learning methodology at…

Full episode archive on Apple Podcasts →

About the show

This podcast series dives deeper into the 5 Moments of Learning Need®. The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change. This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework. Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.