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ITOps, DevOps, AIOps - All Things Ops

by Elias Voelker

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Latest episodes

Ep. 54 - How Documentation Can Make or Break Your Team – with Connor Clark-Lindh

July 1, 2025 · 1 hr 3 min

The best teams don’t chase perfection—they reduce friction. Ever been told you can’t improve a system because “the documentation isn’t up to date”? In this episode, Elias Voelker sits down with Connor Clark-Lindh, VP of Consulting and…
Ep. 53 - From 5,000 Alerts to AI-Ready Ops: Inside Acrisure’s Observability Overhaul - with Jordon Peeple

May 27, 2025 · 35 min

Jordon Peeple is Head of IT Infrastructure Operations at Acrisure—the fast-growing fintech powerhouse you’ve probably used without even knowing it. In this episode, Jordon shares how his team turned 5,000 ignored alerts into a focused…
Ep. 52 - Keeping the Lights On at Visa: How to Engineer for Reliability at Scale - with Divya Veerapandian

April 15, 2025 · 37 min

How do you ensure reliability across hybrid infrastructure when the cloud half isn’t fully in your control? In this episode, host Elias Voelker talks with Divya Veerapandian, Senior Director for Infrastructure Reliability Engineering and…
Ep. 51 - IT for Human Rights: Scaling Secure Infrastructure for a Global Nonprofit – with Lydia Nicola

March 25, 2025 · 46 min

For Lydia Nicola’s IT team, a security breach isn’t just a risk—it could mean life or death for the people they protect. In this episode, Elias Voelker speaks with Lydia Nicola, Head of IT Operations at Amnesty International, about the…
Ep. 50 - Data Center Efficiency: Monitoring, AI, and Decarbonization - with Martin Casaulta & Martin Hirschvogel

February 17, 2025 · 45 min

How can you drive data center efficiency without compromising performance? In this episode, host Elias Voelker sits down with Martin Casaulta, Chief Technologist at Hewlett Packard Enterprise Switzerland, and Martin Hirschvogel, Chief…

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Ep. 49 – 90% First-Contact Resolution: How to Build a Secure, Efficient IT Helpdesk– with Peg Kearney

January 27, 2025 · 42 min

How do you hit 90% first-contact resolution—and keep it there? In this episode, Elias speaks with Peg Kearney, Director of IT Operations at the University of Arizona College of Nursing, about how her helpdesk team maintains a 90%…
Ep. 48 - From Surviving to Thriving: How a Major Cyberattack Sparked a Full IT Transformation - with Thomas Klithav Hansen

January 5, 2025 · 34 min

A major cyberattack led Blue Water Shipping to completely transform its IT infrastructure—and now, they're stronger than ever. In this episode, host Elias Voelker sits down with Thomas Klithav Hansen, Head of IT Operations at Blue Water…
Ep. 47 - 35,000 to 130,000 Students in 5 Years: Scaling IT at Internationale Hochschule - with Thomas Singbartl

December 9, 2024 · 31 min

Since 2019, Thomas Singbartl, Head of Global IT Operations at Internationale Hochschule (IU), has supported the university's astonishing growth journey from 35,000 to 130,000 students. Join host Elias Voelker in this episode as Thomas…
Ep. 46 - IT for the City of Atlanta: Building Scalable and Resilient Systems - with Tameka Neely-Dudley

November 19, 2024 · 31 min

What can we learn about resilience, scalability, and workforce development from the IT organization of the 6th-largest metro in the US? In this episode, Tameka Neely-Dudley, Director of IT Infrastructure Operations and Service Delivery…
Ep. 45 - The Metrics That Matter: Optimizing ITSM by Focusing on Customer Effort – with Huseyin Uysal

October 29, 2024 · 37 min

Which KPIs really matter in IT Service Management? In this episode, Elias sits down with Huseyin Uysal, Head of Global Service Desk at ISS, to uncover what separates successful IT service management from the rest. With a wealth of…
Ep. 44 - Mature ITSM: How to Drive Top-Down Change and Build Well-Oiled IT Operations - With Haroon Hasan

October 15, 2024 · 39 min

What separates a well-oiled IT operation from one constantly putting out fires? In this episode, we dive deep into the world of IT Service Management (ITSM) with Haroon Hasan, author of "Choose to Lead" and Director of IT Service…
Ep. 43 - Scaling Without the Cloud: How Sofascore Manages Millions of Real-Time Requests with Clever Caching - with Josip Stuhli

October 1, 2024 · 55 min

What happens when your infrastructure faces a live peak of millions of users worldwide—without cloud scalability? In this episode, Sofascore’s CTO Josip Stuhli breaks down how his team navigates massive traffic surges, optimizes caching…

Full episode archive on Apple Podcasts →

About the show

The “ITOps, DevOps, AIOps - All Things Ops” podcast is dedicated to operating and managing modern large-scale IT infrastructures. If you want to learn best practices from other Leaders in IT operations, this show is for you. Each episode features an interview with a senior IT executive or Thought Leader, discussing topics like: 1. How to manage the increasing complexity of hybrid IT infrastructures 2. How to effectively leverage automation to “do more with less” 3. Getting the most out of monitoring and observability for hybrid IT infrastructures 4. Managing ITOps and DevOps teams